At JudgeService customers come first. Our mission is to make the world a better place, one customer at a time.

As cliché as that sounds, the core idea revolves around making sure that every customer experience is one to remember.

We want all of our clients to be able to deliver that customer service that stands out above the rest.

Our customer satisfaction insight tools for hotels and hospitality businesses allow you to analyse each and every customer experience.

Our customer reviews tool only generates reviews from verified customers, so you don’t have to worry about fake reviews tarnishing your reputation.

Key Features

Find out exactly what it is that guests love about your business and find out which areas require improvement.

Our easy-to-use reporting suite will highlight in traffic light style a varied span of guest experience touch points so you can spot your trouble spots in an instant.

Our real-time reports present you with live data as it lands so you can stay on top of your customer satisfaction scores.

improve customer experience

How Can Your Hotel or Restaurant Use Our Product?

There are unlimited ways for the hospitality industry to use JudgeService customer insights.

  • Find out if your allergy requirements are up to guest expectations.
  • How accessible was your venue for guests with disabilities?
  • Did the pool and spa meet the expectations of the guest?
  • How easy was the booking system?
  • Was the food of good quality and worth the value?
  • How well did the guest sleep? Was there any noise disturbance that the team need to be made aware of?
  • Were the Front of House staff friendly and helpful?
  • Did the speed of service meet the customers expectations?

Depending on which plan you choose we can tailor the questions to suit your business needs.

Using our customer insights, you can see exactly where you need to improve your service and what you already exceeding at!

What Should You Do Now?

Customer satisfaction insights are the only sure-fire way to make sure you are paying equal attention to all aspects of your customer service journey.

To start receiving your customer feedback, contact JudgeService today on 01423 649040 Mon-Fri between 8.30-17.30 or fill out our web contact form and we will get back to your shortly!

Interested to See it In Action?

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