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How can insight sell more cars?
As customer service experts, we strive to create raving fans for your business and improve customer retention by improving customer satisfaction scores.
ReAct allows us to tell you which parts of your customer experience have the biggest impact on satisfaction and loyalty.
Our customer insights also tell you exactly where your business requires improvement. This means you can spot the problems you need to fix and make sure your customer service is up to standards across all areas of your business.
Our feedback surveys generate real time detailed reports about your business that you can share with your teams to let them know where you are succeeding/falling behind.
How It Works
We contact your customers directly and gain detailed information about their experience through our post-transaction surveys.
These insights tells us what factors are selling your cars, your business strengths, weaknesses, staff, team, and site wide performance.
Using this information, we can also determine and examine your most cost-effective marketing channels.
Finally, we push your customer reviews to where they will be seen, building your reputation, social proof, and valuable enquiries.