Free Information and Guides

Find out the latest news, information, and updates here.

Read our handy and informative blogs for “top tips” on how to maximise your customer service skills, anticipate customer behaviours, manage your reviews, use our JudgeService Portal and much more! To keep informed why not sign up to our free blog right now.

As well as a review and insight company, JudgeService is also a market research company. We use our data to spot trends and patterns in customer behaviour to be able to tell you exactly how to improve your customer satisfaction scores.

We often release our findings to trade press and the media, find our latest press releases and media packs below.

You can also find downloadable infographics, useful videos, case studies and other helpful resources from your favourite reviews and insight experts.

Brand Loyalty

19 April 2023 by Curtis Hutchinson

When it comes to in-market brand loyalty, customers are more likely to stay with MINI than any other car marque, according to consumer research by JudgeService. The study of the buying preferences of...

38% of Your Lost Customers Are Still in the Market to Buy

18 April 2023 by Neil Addley

When it comes to third party follow-ups, quite often businesses we talk to say… “we do that ourselves”. But do they? Really?? Third party follow-up is essential in sales to make sure every lead is p...

Distance by Brand

08 March 2023 by Curtis Hutchinson

Mercedes-Benz customers go the extra mile to visit showrooms, as buyers increasingly shop locally. Mercedes-Benz customers travel further to showrooms than any other car buyers, as consumers increasi...

Customer Satisfaction - Laws of Attraction

14 February 2023 by Curtis Hutchinson

JudgeService research finds “laws of attraction” drive faster used car sales. Sales staff with positive attitudes can dramatically improve used car stock turn performance, while boosting a dealership...

Falling Cars Hit Workshop Throughput

26 January 2023 by Curtis Hutchinson

Franchised workshops are being hit by a double whammy of the shortfall of new cars sold in the last three years, compounded by losing service bookings from existing customers as they reduce their mile...

Our Judge Heroes

06 December 2022 by Neil Addley

Our Judge Heroes are designed to be a bit of fun celebrating the core products we offer to our clients in the automotive sector (car dealers and OEMs), hospitality (hotels, restaurants, spas and golf ...

Hotel Complaints Management Tool Rolled Out to Car Dealers

29 November 2022 by Curtis Hutchinson

Car dealers are set to benefit from best practices in the UK hospitality sector following the launch of a new customer feedback service from JudgeService. The Resolution software platform was devel...

Celebrating Success in the Motor Trade

28 November 2022 by Neil Addley

It’s easy to talk the job down. After all, we have 24-hour news channels to fill, supply challenges, potential stagflation and, more than anything, its November. Wet, cold and dark. So, it was a rea...

Demand for New EVs and PHEVs Present Franchised Dealers With Welcome Opportunity to Increase Tyre Sales

15 November 2022 by Curtis Hutchinson

Franchised dealers have an opportunity to significantly boost tyre sales as a result of the growing number of new electric vehicles (EVs) and plug-in hybrid electric vehicles (PHEVs) now on sale. F...

Dealers urged to embrace electric vehicle advisory role

04 October 2022 by Chelsea Heffernan

Dealers have an opportunity to play a greater role in providing insight to customers choosing to take rising motoring costs on the chin, rather than consider electric alternatives. JudgeService has id...

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