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Find out the latest news, information, and updates here.

Read our handy and informative blogs for “top tips” on how to maximise your customer service skills, anticipate customer behaviours, manage your reviews, use our JudgeService Portal and much more! To keep informed why not sign up to our free blog right now.

As well as a review and insight company, JudgeService is also a market research company. We use our data to spot trends and patterns in customer behaviour to be able to tell you exactly how to improve your customer satisfaction scores.

We often release our findings to trade press and the media, find our latest press releases and media packs below.

You can also find downloadable infographics, useful videos, case studies and other helpful resources from your favourite reviews and insight experts.

MINI And BMW Triumph in Brand Loyalty Survey

22 March 2024 by Curtis Hutchinson

MINI and BMW have the most loyal customers of any car brands on sale in the UK, according to consumer research by JudgeService. For the second year in a row MINI was rated number one in JudgeServic...

Finance Wins Amidst Regulatory Probe

12 March 2024 by Curtis Hutchinson

Most car buyers are satisfied with their experience buying finance from dealers, according to research by JudgeService. The research was prompted by the Financial Conduct Authority (FCA) probe into...

Life After the Ford Fiesta

06 March 2024 by Neil Addley

At school I used to make a few extra pennies cleaning people’s cars. A lot of the time, that was Mini Metros and Ford Fiestas. The Metro’s demise was inevitable with the collapse of Rover Group, but...

Why Are Consumers Opting for Petrol And Hybrid Over Electric?

07 February 2024 by Curtis Hutchinson

Most car buyers considering their next purchase are now evenly split between petrol and hybrid as their first choice, rejecting electric vehicles (EVs) as being too expensive and the public charging n...

Consumer Thoughts on New Entrant Car Brands

04 January 2024 by Curtis Hutchinson

Consumers will consider switching to one of the plethora of new car brands coming to the UK if prices are significantly lower than those of established marques. JudgeService’s Car Buyer Barometer, ...

Dealer Thoughts on 2024 ZEV Mandate

12 December 2023 by Curtis Hutchinson

With the government’s Zero Emission Vehicle (ZEV) Mandate just weeks away from implementation, most dealers believe the new legislation will fail in its mission to boost electric vehicle (EV) adoption...

The Death of the Controlled Salesperson

14 August 2023 by Neil Addley

Tech and raised expectations have changed the car sales landscape drastically in recent years. Sales tactics have had to adapt to keep pace with changing customer expectations. Among these convention...

AI for Dealerships

14 August 2023 by Neil Addley

I was recently asked how AI can help improve customer service and reduce costs in car dealerships. In the first of two articles, I will explore how AI can generally be applied. In the second, I will ...

Meet the Manager

14 August 2023 by Neil Addley

Buying a car is a significant decision for most people, involving not just financial considerations but emotional factors as well. For most people, it’s the second biggest purchase of their lives (a h...

The Big Squeeze

14 August 2023 by Neil Addley

The 4th annual JudgeService State of the Nation report is available now and once again provides data-based insight into the thoughts and motivations of the UK’s car-buying public.

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