Hendy Group
- based on 1088 verified purchases in the last 3 months
About Hendy Group
Hendy Group is a new
and used dealership group which has been established since 1859, and now
operates 25 sites across the South Coast including locations across Devon,
Hampshire, Kent, Surrey, West Sussex and East Sussex. Hendy Group represent a
number of brands including SEAT, Ford, Kia, Mazda, Honda, Ford Transit, Iveco,
MG, Renault and Suzuki in new and used car and van sales. In addition to this,
Hendy Group dealerships also offer an extensive range of manufacturer-approved
Aftersales services including servicing, MOTs, repairs and parts. They also
offer assistance with Motability, van or car leasing and finance, and fleet and
business customers are welcome to discuss their options at the dealerships.
As well as their
franchised dealerships, the Hendy Group also operate two Hendy Car Stores, based
in Exeter and Portsmouth, which have a large stock of quality used vehicles.
Total Active Verified Purchases:
40939
Total Active Purchases:
40939
Latest Testimonials
I'd endorse Hendy Alpine Southampton because Luke is very enthusiastic about the brand and a pleasure to deal with
Mr Nigel Allen,
11th May 2026
Matt Jocelyn was very good in his approach. He was friendly, helpful and knowledgeable. He had a can do attitude and helped with my understanding of the different car options. He also followed up and has been keen to ensure I am enjoying the car
Mr Roy Thompson,
15th November 2024
Latest Testimonials
The experience at Hendy BYD Christchurch was fantastic because it was easy, quick and overall a great experience
Mr Nick Pont,
5th May 2026
I'd recommend Hendy BYD Christchurch to anyone because the communication from the start was clear and easy, quick response to the various requests. No pushy sales with knowledgeable sales person made the whole process easy.
Mr K,
27th April 2026
Latest Testimonials
The experience at Hendy BYD Tonbridge was great and I’m very happy with the car
Anonymous,
20th April 2026
I'd endorse Hendy BYD Tonbridge because the service I received from Ranj was excellent. He went through in great detail the features of the car I was considering and ended up getting the sale. I was very impressed with his knowledge and attitude.
Mr Brian Blanchard,
1st April 2026
Latest Testimonials
Hendy Car Store Dorset staff were good because
They are amazing friendly and professional
Mr Michael King,
21st March 2024
I'd suggest Hendy Car Store Dorset to a friend because overall it worked for me albeit they were 122 miles from home. Basically, they had the car and spec that I wanted.
Mr M,
4th March 2024
Latest Testimonials
Emma was in her first week and handled the sale very well.
Mr Giles Maling,
10th June 2026
Hendy Car Store Exeter were helpful because it took me a long time to find the right car, thanks to Tom Davies for all of your help
Miss Anna Mitchell,
6th June 2026
Latest Testimonials
My experience at Hendy Car Store Portsmouth was memorable because Buying a car has never been so easy, I felt taken care of, I received great help, you are the best, I will recommend you to everyone. THANKS
Mrs Ewelina Kruczkiewicz,
3rd June 2026
While I did proceed with the purchase of the vehicle in the end, I feel it is important to provide feedback on what was, unfortunately,
a disappointing buying experience.
I placed my deposit on 1 May and, later that same evening, discovered through an RAC/HPI check that the vehicle still had outstanding finance attached to it.
Over the following two weeks, I repeatedly had to chase updates myself via phone calls and emails, rather than receiving proactive communication from the dealership.
I appreciate that Ryan Taylorson was on annual leave during this period and that arrangements were made for a colleague to oversee the matter in his absence. However, throughout this time I received differing explanations regarding the status of the finance settlement. I was advised at various points that the payment had been included
in a BACS run, that clearance was still pending, and later that the matter had been referred back to the branch that originally took the vehicle in part exchange,
as discussed during my call with Adam from the sales team.
I understand that finance settlements and HPI updates can occasionally take time to process. However, two weeks is a considerable period for a dealership to still be
unable to confirm clear title to a vehicle being offered for sale. My concern was also heightened by the fact that a deposit had been accepted before the vehicle
was confirmed as finance-free and ready for sale.
While the issue was ultimately resolved and I completed the purchase, the delays, uncertainty, inconsistent information, and lack of clear communication significantly undermined my confidence in the process. The vehicle itself met my expectations, but the experience leading up to the sale fell well below the standard I would expect
from a professional dealership.
I was also disappointed that, despite the inconvenience, time spent chasing updates, and the uncertainty surrounding the purchase, no gesture of goodwill, compensation,
or acknowledgment of the disruption caused was offered. Given the circumstances, some recognition of the impact on the customer experience would have been appreciated.
I hope this feedback is taken constructively and helps improve communication, vehicle preparation, and customer service processes for future customers.
Mr Andy Gosling,
3rd June 2026
