Carbase

verified label
3.7/5 rating

Good

- based on 797 verified purchases in the last 3 months

About Carbase

Carbase is a family-run business based in Somerset with four used car and van dealerships across the county. As Bristol’s largest used car supermarket, they frequently stock used cars and vans from a huge range of reputable brands such Alfa Romeo, Honda, Nissan, Vauxhall, Volkswagen, BMW, Citroen, Renault, Toyota and many more with styles ranging from small city cars to 4x4s and SUVS. 

Carbase offer low cost car servicing, MOTs, tyres and batteries from their dedicated autocentres and as an RAC Approved Dealer, the technicians carrying out work on your vehicle are all inevitably RAC Approved so customers can rest assured that their car or van is in safe hands. 

Total Active Verified Purchases:

27752

Total Active Purchases:

27752

74
Overall
Satisfaction
96
Would
Recommend
27k+
Total
Purchases
0.7/5 rating

Unsatisfactory
- based on 1 verified purchase in the last 3 months
1029 verified active purchases
1029 total active purchases
0% of customers would recommend to their family and friends

Latest Testimonials

Will definitely not be using Carbase again which is a shame as last time we had a really good experience buying from them. Car was advertised as having Apple Car Play but this wasn’t activated and therefore cannot use - to get activation requires £240 of work from Seat dealer. Attitude was fairly patronising when I identified this issue the day after purchase and salesperson suggested multiple times that I just needed to use a cable to connect phone to car despite my asserting that it needed an activation code. Once we established that I was right an activation code was needed I was advised to get a quote from a Seat dealer for this and they would speak to aftercare team to resolve the issue. I provided the quote the same working day and Carbase then took three weeks to give me any kind of response despite my chasing three times during that period. Eventually replied saying that despite agreeing they had advertised the car as having Apple car play they would not be paying for it. If I was being cynical I would suggest waiting me out to ensure we were out of the 14 day return period. Honestly I think this is false advertising and so I am seeking legal advice on how to proceed with the issue. Car interior wasn’t very clean also. Overall very disappointed by the whole experience and would rather spend my money elsewhere.
Mrs M,
17th October 2023
I'd recommend Carbase Brent Knoll to anyone because they are professional, non 'pushy' yet informative. Particular thanks to Will, for his patience & explaining different aspects throughout our purchase of our Hyundi I 10. Just one thing, I would like to mention is about engaging the clutch when starting the vehicle--- not everyone knows this !!
Mrs Stephanie Fuell,
9th October 2023
Read Reviews
4.5/5 rating

Outstanding
- based on 411 verified purchases in the last 3 months
13208 verified active purchases
13208 total active purchases
95% of customers would recommend to their family and friends

Latest Testimonials

I was pleased with Carbase Bristol, Phil was great as the sales guy and had great communication and was easy to get on with. When I was passed over to the business development people (two different guys), they tried selling me owners club like it was essential. I declined and at one point, the guy refused my decision and even insinuated I wa stupid. The worst people I have ever spoken to in a company were the two guys trying to flog owners club. Phil however was great and respected the decision.
Mr Brendan Duignan,
21st June 2024
I was pleased with Carbase Bristol and would recommend them because they help me find the right car which I had been looking for few months. Moe and Hamza both are very kind and helpful people. Thank you Moe Gulum for helping me find the right vehicle and thanks for your patience with us throughout the process of buying the new car. I will definitely recommend the Carbase Bristol to my friends and family. Best Wishes, Hamza and Asma
Ms Asma Yasmeen,
21st June 2024
Read Reviews
2.9/5 rating

Satisfactory
- based on 1 verified purchase in the last 3 months
107 verified active purchases
107 total active purchases
0% of customers would recommend to their family and friends

Latest Testimonials

The staff at Carbase Westbury were good because they were friendly and helpful, it was my first time buying a car and they answered all of my questions and were very patient with me
Miss Hannah Seirlis,
23rd July 2022
Carbase Westbury were fantastic because they gave me a good service
Mrs Danai Kanyimo,
19th July 2022
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4.6/5 rating

Outstanding
- based on 185 verified purchases in the last 3 months
6530 verified active purchases
6530 total active purchases
98% of customers would recommend to their family and friends

Latest Testimonials

I'd definitely recommend Carbase Lympsham to friends. All handled professionally and efficiently. Blake was friendly and approachable and knew his ‘stuff’! Well done and thank you. All the above also apply to the finance manager (who’s name escapes me -sorry!)
Mrs Carolyn Knowles,
21st June 2024
I was happy with the service at Carbase Lympsham because the service exceeded expectations.
Mrs Fiona Rooke,
19th June 2024
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4.7/5 rating

Outstanding
- based on 129 verified purchases in the last 3 months
5251 verified active purchases
5251 total active purchases
98% of customers would recommend to their family and friends

Latest Testimonials

The staff at Carbase Weston Super Mare were great. I was made to feel welcome and everything was explained in full. The only downside is that there is a slight tear in the seat material which ideally should have been fixed prior to sale.
Mrs Maria Miles,
18th June 2024
I'd recommend Carbase Weston Super Mare because they were easy to deal with. Tom was excellent and is a credit to the company.
Mrs Kelly Cave,
17th June 2024
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4.7/5 rating

Outstanding
- based on 70 verified purchases in the last 3 months
1627 verified active purchases
1627 total active purchases
99% of customers would recommend to their family and friends

Latest Testimonials

Vanbase Bristol were helpful because purchase was handled professionally and with ease.
Mr Andrew P,
19th June 2024
I'd recommend Vanbase Bristol because it was great end to end service.
Mrs Helen Williams,
19th June 2024
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