Carbase

verified label
3.6/5 rating

Good

- based on 756 verified purchases in the last 3 months

About Carbase

Carbase is a family-run business based in Somerset with four used car and van dealerships across the county. As Bristol’s largest used car supermarket, they frequently stock used cars and vans from a huge range of reputable brands such Alfa Romeo, Honda, Nissan, Vauxhall, Volkswagen, BMW, Citroen, Renault, Toyota and many more with styles ranging from small city cars to 4x4s and SUVS. 

Carbase offer low cost car servicing, MOTs, tyres and batteries from their dedicated autocentres and as an RAC Approved Dealer, the technicians carrying out work on your vehicle are all inevitably RAC Approved so customers can rest assured that their car or van is in safe hands. 

Total Active Verified Purchases:
28428
Total Active Purchases:
28428
73
Overall
Satisfaction
96
Would
Recommend
28k+
Total
Purchases
0.7/5 rating

Unsatisfactory
- based on 1 verified purchase in the last 3 months
1029 verified active purchases
1029 total active purchases
0% of customers would recommend to their family and friends

Latest Testimonials

Will definitely not be using Carbase again which is a shame as last time we had a really good experience buying from them. Car was advertised as having Apple Car Play but this wasn’t activated and therefore cannot use - to get activation requires £240 of work from Seat dealer. Attitude was fairly patronising when I identified this issue the day after purchase and salesperson suggested multiple times that I just needed to use a cable to connect phone to car despite my asserting that it needed an activation code. Once we established that I was right an activation code was needed I was advised to get a quote from a Seat dealer for this and they would speak to aftercare team to resolve the issue. I provided the quote the same working day and Carbase then took three weeks to give me any kind of response despite my chasing three times during that period. Eventually replied saying that despite agreeing they had advertised the car as having Apple car play they would not be paying for it. If I was being cynical I would suggest waiting me out to ensure we were out of the 14 day return period. Honestly I think this is false advertising and so I am seeking legal advice on how to proceed with the issue. Car interior wasn’t very clean also. Overall very disappointed by the whole experience and would rather spend my money elsewhere.
Mrs M,
17th October 2023
I'd recommend Carbase Brent Knoll to anyone because they are professional, non 'pushy' yet informative. Particular thanks to Will, for his patience & explaining different aspects throughout our purchase of our Hyundi I 10. Just one thing, I would like to mention is about engaging the clutch when starting the vehicle--- not everyone knows this !!
Mrs Stephanie Fuell,
9th October 2023
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4.5/5 rating

Outstanding
- based on 394 verified purchases in the last 3 months
13560 verified active purchases
13560 total active purchases
95% of customers would recommend to their family and friends

Latest Testimonials

My experience at Carbase Bristol was cracking because the salesman was professional, friendly, gave me as much time as I needed to make decisions. I was apprehensive about going to carbase at first. But Tendayi made me feel at ease the whole time
Mr Matthew Moss,
10th September 2024
I had a great experience at Carbase Bristol. It's the complete package, warranty and finance and a huge choice of vehicle. Also no haggling here -- what's the point of haggling anyway, just for the dealer to rip off the gullible? No reason to go for a new vehicle as one gets basically the same with a used car but at greatly reduced prices.
Mr Y,
9th September 2024
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2.9/5 rating

Satisfactory
- based on 1 verified purchase in the last 3 months
107 verified active purchases
107 total active purchases
0% of customers would recommend to their family and friends

Latest Testimonials

The staff at Carbase Westbury were good because they were friendly and helpful, it was my first time buying a car and they answered all of my questions and were very patient with me
Miss Hannah Seirlis,
23rd July 2022
Carbase Westbury were fantastic because they gave me a good service
Mrs Danai Kanyimo,
19th July 2022
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4.6/5 rating

Outstanding
- based on 180 verified purchases in the last 3 months
6693 verified active purchases
6693 total active purchases
97% of customers would recommend to their family and friends

Latest Testimonials

My experience at Carbase Lympsham was positive because Ray was very helpful and knowledgeable. He was also very helpful a couple of days later when I had a small problem. My only comment would be that I was promised a call back over a couple of small things on the vehicle which haven't happened. Over all though, very satisfied.
Mr Thomas Coleman,
8th September 2024
Carbase Lympsham were great because the staff were pleasant and helpful in every way and that's where it's begins .
Mr Newton Wessels,
8th September 2024
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4.6/5 rating

Outstanding
- based on 129 verified purchases in the last 3 months
5366 verified active purchases
5366 total active purchases
97% of customers would recommend to their family and friends

Latest Testimonials

Carbase Weston Super Mare were fantastic because everyone there are very helpful
Mr Ping Chan,
9th September 2024
My experience at Carbase Weston Super Mare was positive because there was a good. Selection of cars and the staff are very helpful.
Mr Christopher Hill,
9th September 2024
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4.6/5 rating

Outstanding
- based on 51 verified purchases in the last 3 months
1673 verified active purchases
1673 total active purchases
100% of customers would recommend to their family and friends

Latest Testimonials

Vanbase Bristol were really helpful and I'd recommend them because they had a good selection of vehicles at reasonable prices.
Mr David Cummings,
10th September 2024
Vanbase Bristol were great! Very kind and professional stuff. There were all so informative and knowledgeable. I felt completely at ease purchasing my own van.
Miss Ellie Herring,
6th September 2024
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