Carbase

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3.7/5 rating
Good
Based on 756 reviews within the last 3 months

About Carbase

Carbase is a family-run business based in Somerset with four used car and van dealerships across the county. As Bristol’s largest used car supermarket, they frequently stock used cars and vans from a huge range of reputable brands such Alfa Romeo, Honda, Nissan, Vauxhall, Volkswagen, BMW, Citroen, Renault, Toyota and many more with styles ranging from small city cars to 4x4s and SUVS. 

Carbase offer low cost car servicing, MOTs, tyres and batteries from their dedicated autocentres and as an RAC Approved Dealer, the technicians carrying out work on your vehicle are all inevitably RAC Approved so customers can rest assured that their car or van is in safe hands. 

Total Active Reviews:

26686

73
Overall
Satisfaction
96
Would
Recommend
26k+
Total
Reviews
0.7/5 rating

Unsatisfactory
- based on 1 review in the last 3 months
1029 total active reviews
96% of customers would recommend to their family and friends

Latest Testimonials

Will definitely not be using Carbase again which is a shame as last time we had a really good experience buying from them. Car was advertised as having Apple Car Play but this wasn’t activated and therefore cannot use - to get activation requires £240 of work from Seat dealer. Attitude was fairly patronising when I identified this issue the day after purchase and salesperson suggested multiple times that I just needed to use a cable to connect phone to car despite my asserting that it needed an activation code. Once we established that I was right an activation code was needed I was advised to get a quote from a Seat dealer for this and they would speak to aftercare team to resolve the issue. I provided the quote the same working day and Carbase then took three weeks to give me any kind of response despite my chasing three times during that period. Eventually replied saying that despite agreeing they had advertised the car as having Apple car play they would not be paying for it. If I was being cynical I would suggest waiting me out to ensure we were out of the 14 day return period. Honestly I think this is false advertising and so I am seeking legal advice on how to proceed with the issue. Car interior wasn’t very clean also. Overall very disappointed by the whole experience and would rather spend my money elsewhere.
Mrs M,
17th October 2023
I'd recommend Carbase Brent Knoll to anyone because they are professional, non 'pushy' yet informative. Particular thanks to Will, for his patience & explaining different aspects throughout our purchase of our Hyundi I 10. Just one thing, I would like to mention is about engaging the clutch when starting the vehicle--- not everyone knows this !!
Mrs Stephanie Fuell,
9th October 2023
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4.5/5 rating

Outstanding
- based on 396 reviews in the last 3 months
12639 total active reviews
96% of customers would recommend to their family and friends

Latest Testimonials

Carbase Bristol staff were good because it was a very friendly place & my sales advisor (Heith Nash) was very pleasant, kept me updated on the progress & we had a laugh which made the time go quicker. Very pleased with the outcome & the car was great. Thank you Heith Nash.
Mr Andrew Snell,
20th February 2024
Carbase Bristol were great because they were able to help me with my purchase quickly. I didn't feel pushed into any options and had everything explained well. Definitely recommend.
Miss A,
20th February 2024
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2.9/5 rating

Satisfactory
- based on 1 review in the last 3 months
107 total active reviews
93% of customers would recommend to their family and friends

Latest Testimonials

The staff at Carbase Westbury were good because they were friendly and helpful, it was my first time buying a car and they answered all of my questions and were very patient with me
Miss Hannah Seirlis,
23rd July 2022
Carbase Westbury were fantastic because they gave me a good service
Mrs Danai Kanyimo,
19th July 2022
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4.6/5 rating

Outstanding
- based on 162 reviews in the last 3 months
6291 total active reviews
98% of customers would recommend to their family and friends

Latest Testimonials

Not very good explanation of finance. Engine management light came on next day of owning vehicle and won't book it in for more than a week to look at it. Very poor customer service. Hope this issue gets sorted. Otherwise I will not be happy at all.
Mr Daniel Sidaway,
21st February 2024
Friendly, down to earth and kept completely up to date with events throughout
Mrs Amanda McClean,
21st February 2024
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4.7/5 rating

Outstanding
- based on 128 reviews in the last 3 months
5087 total active reviews
98% of customers would recommend to their family and friends

Latest Testimonials

I had a really good experience at Carbase Weston Super Mare - would recommend it to others looking to buy a car.
Dr Elena Paci,
19th February 2024
My experience at Carbase Weston Super Mare was cracking because It was absolutely hassle free. I had a browse on the site and had 3 cars on the radar but the Mokka ticked all the boxes. From arrival, test drive, paperwork to driving home only took about an hour. Splendid service and Nathan was a really nice chap.
Mr Steve Farnell,
21st February 2024
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4.6/5 rating

Outstanding
- based on 68 reviews in the last 3 months
1533 total active reviews
97% of customers would recommend to their family and friends

Latest Testimonials

My experience at Vanbase Bristol was positive because the customer service staff was supportive, the van purchased has been well taken care for and prepared for sale and the offered additional insurance seemed like a safe and financially affordable protection in the case of an accident or break down of the important parts of the vehicle (Gap Insurance and Extended Warranty purchased). This, compared to cheaper buy from a private owner seems to me like a better alternative, considering my past experience with the private seller and his unprofessionalism and hidden problems with that van I had.
Mr Jan Taube,
20th February 2024
I'd endorse Vanbase Bristol because excellent service
Mr Taylor,
20th February 2024
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