Wessex Garages Nissan Gloucester
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- Based on 47 verified purchases in the last 3 months
Wessex Garages Nissan Gloucester Verified Purchases
Total Active Purchases:
1260
(Verified: 1260)
I'd recommend Wessex Garages Nissan Gloucester to a friend because from walking through the door to driving away with my vehicle i was looked after very well by Cameron, nothing was too much trouble, i contacted him on his day off and he dealt with my query very efficiently. Great service.
Thank you so much for your kind words! We’re thrilled to hear Cameron provided you with excellent service and went the extra mile to assist you. We really appreciate your recommendation and look forward to helping you again in the future!
I would not recommend Wessex Garage Nissan Gloucester because it is an incredibly poorly ran dealership with most staff showing a total lack of care & professionalism. Totally untrained staff left unsupervised by untrained management. Head office told me that there’s been numerous complaints about Gloucester and staff at Gloucester were all too happy to tell me about the lack of professionalism at the site. Avoid at all costs.
Thank you for your feedback. We're sorry to hear about your experience and take your concerns very seriously. We are committed to improving our service and will address these issues with our team to ensure better professionalism and care moving forward.
Wessex Garages Nissan Gloucester staff were good because very helpful could not do another for you.
Thank you for your kind words! We're delighted to hear our team at Wessex Garages Nissan Gloucester was so helpful. We truly appreciate your support!
I'd endorse Wessex Garages Nissan Gloucester because of Nissan vehicles
Thank you for your endorsement! We're glad to hear you're enjoying your Nissan—Wessex Garages Nissan Gloucester is proud to represent such a great brand. We appreciate your support!
I had a horrible experience. I will be warning people not to use Wessex. I had used wessex for the high level of customer service & reassurance of a quality company. I had a number of issues:
# Once there was a problem with the state of the vehicle on the first delivery Ellie refused to answer calls & emails.
# Second delivery the car had further damage on it
# I accepted the third delivery with damage for a reduction in price of £250. I do not think this was sufficient but felt I had to accept it as I needed the vehicle. I had spent a lot of time & energy trying to buy a car from Wessex. A refund would have left me without a car & out of pocket as I was paying insurance & tax on the new vehicle but also my vehicle that I was trading in.
# I had to chase Adam for the V5 for the new vehicle
# I have found that the wheel nut key is missing so one nut on each wheel has been replaced by a regular nut leaving my alloy wheels at risk of theft.
# There was an overall pattern of disrespect. Car was used to taxi staff to another garage, post payment, on way to second delivery, causing extra milage & a delay in delivery. An apology for this was refused.
We’re very sorry to hear about your experience and the frustration it caused. This falls below the standards we aim to maintain, and we take your feedback seriously. We are currently reviewing the situation internally to address the issues you've raised.
Contact
Location
Hours
Closed
Tuesday
8:00am - 6:00pm
Wednesday
8:00am - 6:00pm
Thursday
8:00am - 6:00pm
Friday
8:00am - 6:00pm
Saturday
8:00am - 5:00pm
Sunday
Closed
Monday
8:00am - 8:00pm
