Waylands - Volvo Cars Swindon
Visit Website
- Based on 41 verified purchases in the last 3 months
Waylands - Volvo Cars Swindon Verified Purchases
Total Active Purchases:
882
(Verified: 882)
I'd recommend Waylands Swindon because from enquiry to purchase the process was easy and quick.
Hello Timothy,
Thank you so much for your brilliant rating. Please contact us directly if there is anything else we can help with.
Kind regards, Waylands Volvo Swindon
We'd like to mention Bidev Thapa who was our sales person (Product Genius) throughout the process. He was charming, polite, professional and very knowledgable. The only disappointment we have is the following: during the conversations we were lead to believe that the next service of the vehicle in a few months time would be complimentary. After agreeing the sale we asked if the free service could be put in writing only to be told this was not said to us. We were very sure, or at least this was our perception that it had been. Bidev tried very hard to obtain sanction from his line manager that this could be allowed. The Sales Manager dug in his heels and would not budge. This left us rather disapointed which was a shame as everything else was very favourable. The relatively low cost of a service would have made us totally satisfied customers rather than just satisfied, but they didn't seem to take that into consideration.
Hello Colin,
Thank you for taking the time to share your feedback about your experience with our team. I'm sorry to hear that we fell short in meeting your expectations regarding the complimentary service. It's clear that Bidev went above and beyond to try to make it right, but unfortunately, we couldn't accommodate your request.
Kind regards, Waylands Volvo Swindon
Hello Mikel,
Thanks for your 4 star review. We know perfection is difficult to achieve, but can you help us understand how we can get there? If so, please contact the dealership directly.
Kind regards, Waylands Volvo Swindon
I would not recommend Waylands Swindon because one week after the delivery, 12v battery of my car was down, but I could not use the roadside assistance for 5 days. I asked the Swindon Sales many times, they did not fix the problem for 5 days. I found that my car was not registered in Polestar for long time after the purchase/delivery. I also need the refund of the car reservation fee of 99.0 pounds from Waylands. I asked the sales several times but I have not received the refund yet since 2nd of April. Please refund the fee as soon as possible.
Hi Mr O,
Thank you for taking the time to leave your feedback, and we’re very sorry to hear about the issues you experienced so soon after taking delivery of your vehicle. We completely understand how frustrating and inconvenient this must have been, particularly regarding the 12v battery issue, the delay with roadside assistance access, and the concerns around your Polestar registration and reservation fee refund.
This is not the level of service we aim to provide, and we apologise for the delays and lack of resolution you experienced while trying to get these matters addressed.
Our Sales Manager Ollie would very much like the opportunity to resolve these concerns for you as quickly as possible and has asked if you could please email at Ollie.Webb@waylands.co.uk so they can personally look into both the refund and the outstanding vehicle support issues.
We appreciate your patience and hope we can work with you to put things right.
Kind regards,
Waylands Volvo Swindon
Waylands Swindon Volvo is hands down the best dealership experience I’ve ever had. From the moment you walk through the door, the team makes you feel genuinely valued — there’s no pressure, just honest advice and exceptional customer service. The staff are knowledgeable, professional, and clearly passionate about Volvo and looking after their customers.
The whole process, from viewing the car to collection and aftercare, was smooth, transparent, and stress-free. Every detail was handled with care, and the communication throughout was excellent. The showroom is welcoming, the vehicles are presented beautifully, and the team goes above and beyond to make sure you leave completely satisfied.
What really sets Waylands Swindon Volvo apart is the personal touch. They genuinely care about building long-term relationships rather than just making a sale. I wouldn’t hesitate to recommend them to anyone looking for outstanding service and a premium car-buying experience.
Hello Jonathan,
We're truly happy you had such an amazing experience at Waylands Swindon Volvo! We're proud of our team's dedication to providing exceptional customer service and building long-term relationships with our customers. Thank you for recognizing the personal touch that sets us apart - we'll continue to strive for excellence in every interaction.
Kind regards, Waylands Volvo Swindon
Contact
Location
Hours
Open - Closes 6:00pm
Tuesday
8:00am - 6:00pm
Wednesday
8:00am - 6:00pm
Thursday
8:00am - 6:00pm
Friday
8:00am - 6:00pm
Saturday
8:30am - 5:00pm
Sunday
11:00am - 4:00pm
Monday
8:00am - 6:00pm
