Waylands Kia Reading
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- Based on 58 verified purchases in the last 3 months
Waylands Kia Reading Verified Purchases
Total Active Purchases:
765
(Verified: 765)
Waylands Kia Reading were great because of their customer service.
Hi,
Thank you for taking the time to provide your feedback. If you would like to leave a recommendation, or have anything further you may wish to add, then please do get in touch via contactus@waylands.co.uk and let us know.
Kind regards,
Michelle
I would not recommend Waylands Kia Reading because the valet before handover was shabby and I never got accessories which always come with the car. When I gave them my old car, I gave them everything, the original mats, the original boot liner, original parcel shelf, lock nuts, etc. and it was cleaned by me as well. However, when I got the Kia, I got no mats, no boot liner and the interior valet was pathetic so much so that people who sat in them complained about an odour. The scratches on the seats and trim were not dealt with. I had to get a full valet done by an external person which cost me additional £300 post which all scratches were gone. So it could have been done but they just didn't care enough. The exterior was done well but the interior wasn't at all. My previous dealers were Toyota and even when they gave us used cars, it never felt used because before handover, their valet, interior and exterior, was always impeccable. Waylands need to learn something from them.
When I collected the car, I was told that there isn't a car from which they can give me floor mats and a boot liner. That shouldn't be the case in the first place. Every new car has its own set of accessories which all owners give off while trading in their car. So Waylands were sloppy in making sure the car had everything before taking it in. However, on subsequent visits, I saw the boot liner in a different car, used their logic against them, and asked them for it but they never gave. If Waylands didn't collect everything from the previous owner, that's not my fault. Why should I not be given the accessories which come with the car just because Wayland has been irresponsible in collecting everything from the previous owner? I'm pretty sure I wouldn't go back because all they care is about the profit off of each car. Customer service or making a customer happy to ensure they come back isn't on their horizon.
The experience at Waylands Kia Reading was fantastic because everyone in the store was very approachable and made us feel very welcome and valued. Excellent atmosphere with their excellent service. Great hospitality.
Hi Renee,
Thank you for taking the time to provide your feedback. We really appreciate your comments as all feedback is extremely valuable to us.
Kind regards,
Michelle
I'd recommend Waylands Kia Reading to anyone because of the way they treated me
Hi Norman,
Thank you for taking the time to provide your feedback. We really appreciate your comments as all feedback is extremely valuable to us.
Kind regards,
Michelle
Waylands Kia Reading staff were good because the sales consultant was extremely knowledgeable, took his time to explain everything to me and gave me an excellent deal on my purchase
Hi Gagandeep,
Thank you for taking the time to provide your feedback. It’s extremely valuable to us and is much appreciated.
Kind regards,
Michelle
Contact
Location
Hours
Open - Closes 6:00pm
Wednesday
8:30am - 6:00pm
Thursday
8:30am - 6:00pm
Friday
8:30am - 6:00pm
Saturday
9:00am - 5:00pm
Sunday
11:00am - 4:00pm
Monday
8:30am - 6:00pm
Tuesday
8:30am - 6:00pm
