Vertu MINI Yeovil
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- Based on 18 verified purchases in the last 3 months
Vertu MINI Yeovil Verified Purchases
Total Active Purchases:
104
(Verified: 104)
Excellent service from start to finish. Very helpful staff. Would definitely recommend
Hello Andrew,
We're delighted to hear that our team provided excellent service throughout your experience with us! We're proud of the help we were able to offer and glad you'd recommend us to others.
Kind regards, Liza
My experience at VertuMINI Yeovil was positive because the staff were friendly and efficient and the whole process ran very smoothly.
Hello Phillip,
Thank you for sharing your great experience with us! We're pleased to hear that our team at VertuMINI Yeovil made a positive impact on your day, and we'll keep working hard to maintain that high level of service.
Kind regards, Liza.
I'd suggest Vertu MINI Yeovil to a friend because My car is fabulous and the experience by staff was fabulous too . Smooth buying my car all round . 5 stars from me
Hello Caroline,
Thank you so much for your wonderful review! We're happy that you had such a great experience with us, from purchasing your Vertu MINI Yeovil to dealing with our staff.
Kind regards, Dean.
The experience at Vertu MINI Yeovil was fantastic because Josh was really helpful. He sent me my personal video of the car. Whenever I had a question he got back to me straight away. He made the whole process go very smoothly, as I was buying it remotely and unseen.
Hello Sue,
We're thrilled to hear that Josh provided you with an exceptional experience during your recent purchase at Vertu Mini Yeovil, sending you a personal video of the car as requested and responding promptly to any questions you had. We're grateful for your kind words about Josh's helpfulness and appreciate the time you took to share your positive feedback with us, which will help us continue to provide top-notch service to our customers.
Kind regards, Keith.
Vertu MINI Yeovil were helpful because they know their onions! Easy process and everyone was welcoming & helpful.
Hello Abbi,
Thank you for taking the time to share your positive experience with Vertu Mini Yeovil, we're thrilled to hear that our team's knowledge and friendly approach made a great impression on you, making the process of dealing with us an easy one, and we're grateful for your kind words about our staff.
Kind regards, Keith.
I would not recommend Vertu MINI Yeovil because I drove 2 hours to test drive a mini with an appointment to be told to come back in 2 hours as they were busy, after a 2 hour drive to somewhere I didn’t know I was not impressed.
After buying the car I reported a fault on it on the same day I collected the car, it took 3 emails and 2 phone calls and over 2 weeks for someone to call me to arrange a garage inspection. This is my 3rd mini and I have always dealt with mini Barnstaple, sadly they closed this garage. So sadly my experience has been rubbish.
Dear Mrs. Kinton,
Thank you for taking the time to share your feedback.
I'm genuinely sorry to hear that your experience at our Yeovil centre did not meet expectations. Please be assured that your comments have been taken seriously and will be acted upon.
Regarding your appointment, it was originally scheduled by our central internet team, not directly through the Yeovil centre. Unfortunately, when the appointment came through, it conflicted with an existing booking and no team member was available at the time to accommodate it. We attempted to contact you to reschedule—our first call was made on 19th June at 16:25, the day before the test drive, but it went unanswered, and we were unable to leave a voicemail. We tried again at 17:50 with no success.
I'm also sorry to hear you experienced difficulties getting your car booked in for remedial work. I will look into this matter personally to understand what went wrong.
Please don’t hesitate to contact me directly at andrew.laird@vertumotors.com should you have any outstanding concerns or wish to discuss the situation further.
Thank you again for your feedback—it’s important to us and helps us improve.
Kind regards,
Andy Laird
Head of Business
Contact
Location
Hours
Closed
Sunday
Closed
Monday
8:30am - 6:00pm
Tuesday
8:30am - 6:00pm
Wednesday
8:30am - 6:00pm
Thursday
8:30am - 6:00pm
Friday
8:30am - 6:00pm
Saturday
9:00am - 5:00pm
