Perrys Burnley Kia
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- Based on 25 verified purchases in the last 3 months
Perrys Burnley Kia Verified Purchases
Total Active Purchases:
392
(Verified: 392)
The staff at Perrys Burnley Kia were good because it was an easy transaction and fully explained with no pressure.
The only blip was we paid for fuel, which was not put in & had to chase up for a refund which took well over a week.
Thank you for your feedback Brenda. We're truly glad to hear that your car purchase at Perrys Burnley Kia was an easy transaction, fully explained, and pressure-free. That's exactly what we aim for!
However, we sincerely apologize for the blip with the fuel and the delay in processing your refund.
We appreciate you bringing this to our attention, as it helps us improve. We hope you're enjoying your new car!
Sales person was good just feel on his days off his emails could be fowarded to another member off staff a few times I emailed and received no reply till the following day. Down side was I was sold a car with a tyre well below depth tread of the rest I have rang and they have agreed to put a new one on just feel like little things like that should be checked better if the car would have not come back with a fault I would have had to pay for that 6 month down the road hopefully going forward my experience will be better .
Hi Steven,
Thank you for your feedback. We're glad our salesperson was good, but we sincerely apologize for the delayed email responses and, especially, for the tyre issue on your new car.
You're right; we should have caught that during our checks. We're pleased we could arrange a new tyre, but we understand your frustration. We're reviewing our processes for both email communication and pre-delivery inspections to prevent this in the future.
We appreciate you bringing this to our attention, as it helps us improve.
I'd recommend Perrys Burnley Kia to anyone because special thank you to Dominic Dobson who dealt with our query/purchase/after sale (after recently been widowed he went above and beyond to give full support throughout the full process)
We are very happy we could provide you with a positive experience Kathleen.
We love seeing recommendations like yours and will be passing your comments on to Domanic and the Team!
Thank you for choosing Perrys!
I would not recommend Perrys Burnley Kia because After getting the vehicle home I noticed a substantial scuff on the underside of the bumper and have asked for repair but am expected to drive 80 miles for inspection to Burnley when there is a Perrys in my local town 10 mins away I don’t feel this is good customer service
We regret to hear that your experience with us was not a more positive one Jane. We will use your comments to improve our processes. If you would like to provide more information relating to your experience, please contact us at Perrys.co.uk/feedback.
I was happy with the service at Perrys Burnley Kia because of the attentive and helpful staff member Will Reede. Patient while insurance claim processed, super helpful.
Thank you so much for your feedback Lorraine! We're thrilled to hear that Will Reede provided you with such attentive and helpful service at Perrys Burnley Kia, especially his patience during your insurance claim.
We really appreciate your kind words!
Perrys Burnley Kia were great because they did what was necessary efficiently and courteously.
Thank you for your review Mr Berry! We're so pleased to hear that our team at Perrys Burnley handled everything efficiently and courteously. It's always our goal to provide a smooth and positive experience.
We really appreciate your feedback!
Contact
Location
Hours
Closed
Sunday
10:00am - 4:00pm
Monday
8:30am - 6:00pm
Tuesday
8:30am - 6:00pm
Wednesday
8:30am - 6:00pm
Thursday
8:30am - 6:00pm
Friday
8:30am - 6:00pm
Saturday
8:30am - 5:00pm
