Lexus Preston

Lexus Preston were really helpful and I'd recommend them because they looked after me very well. The staff are very knowledgeable and not at all pushy. The show room and the vehicles were all immaculate. Once I found the vehicle I wanted I was able to pick it up just a couple of days later.

I contacted the company by email after seeing a vehicle I was interested in on their website. I received a quick reply from a member of their sales team, Peter Horne, and he sent me full details and a walkaround video of the car showing a couple of the minor paintwork defects that would be corrected before sale and answered a couple of queries I had. We set up an appointment to visit and test drive the car. After seeing and test driving the car and agreeing a part exchange price on my car, arrangements were made for me to collect the car after it had been serviced and prepared for sale.

At no time was there any of the high pressure sales techniques, or pushy upselling of other products that a prospective purchaser is often subjected to when buying a car, and dealing with Peter, (and in fact everyone there) was friendly and easy and I had full confidence in both the product and the terms and conditions etc. of the sale. Everything was fully explained and made easy to understand. On handover, Peter took care of all the paperwork for the DVLA etc and spent an hour with us going through all the features of the car in great detail.

I was also told that they had updated the satnav and that there was a full tank of petrol. My wife was also presented with a bouquet of flowers! Small touches maybe, but helpful and thoughtful ones and in todays world such things are a rarity and are most welcome.

The dealership was clean, well laid out and compared to other dealerships I had visited whilst looking for a car (Mazda, Toyota, Honda). Lexus was indeed of a different class, as was the attentiveness and attention to detail of all their staff. Normally I don't bother giving reviews, as it is hard to find anything positive to say about so much of the service we receive these days, but the standard of service we received at Lexus was so much better that anywhere else and a reminder of how things should be done, so I have taken the time and trouble to commend it, and yes, I can definitely recommend Lexus Preston.

And the car is not bad either!

Lexus Preston were great because the sales staff went above and beyond beyond to help find the right vehicle.

Klaudia was very helpful, friendly and just lovely really. So nice to see a woman selling cars, (as I am one). Following my first text drive she listened to my feedback and was able to explain the differences driving a hybrid vehicle. In the event I test drove another model which suited me better, she made time for that even though it was past closing at this point. Having made my choice, handover day was a lovely experience, the car looked fabulous and the flowers were an added treat. On the business side the service plan was fully explained and I was given a detailed run through on the car. All in all a very pleasant experience, professional, friendly and I love my car.

I'd suggest Lexus Preston to a friend because the pleasant purchase experience . The showroom is beautiful the staff are very polite and knowledgeable and there’s no pressure to buy . There is non of the usual hard selling wide boy attitude just well informed well mannered sales team . All in all a smooth enjoyable way to purchase a car