Holdcroft Handpicked Wolverhampton
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- Based on 15 verified purchases in the last 3 months
Holdcroft Handpicked Wolverhampton Verified Purchases
Total Active Purchases:
52
(Verified: 52)
Hello Neal,
Thanks for your 4 star review. We know perfection is difficult to achieve, but can you help us understand how we can get there? If so, please contact the dealership directly.
Kind regards, Holdcroft Handpicked Wolverhampton.
I would not recommend Holdcroft Handpicked Wolverhampton because the car supplied had a flat battery, the delivery service had no battery pack to start the car, I had to use my car with the help of the driver to attach jump leads to get the car off the trailer. Not a good experience
Dear Robert,
Thank you for taking the time to leave us your review. I'm sorry to hear that you feel that your experience has not met with your expectations or our usual high standards. We would like to do all that is necessary to put right the issues. To allow us to do so can I ask that you reach out directly to Tony Walters, our site General Sales Manager, at tony.walters@holdcroft.com or on 01902439500 to discuss a suitable resolution with you. Alternatively, you can contact Chris Watson, our site General Manager, at chris.watson@holdcroft.com or on the same number.
We look forward to hearing from you.
Kind Regards,
Craig Rammell - Franchise Director - Holdcroft Renault, Dacia & Alpine - Crewe, Solihull, Stoke-on-Trent & Wolverhampton
My experience at Holdcroft Handpicked Wolverhampton was memorable because the salesman Tony Kufandirori was friendly without being pushy, helpful and informative. He also followed up on the sale to make sure that we were happy with the sale. Would definitely recommend him to anybody and everyone
Hello Yvonne,
We're really glad to hear that you had a positive experience at Holdcroft Handpicked Wolverhampton, particularly with Tony Kufandirori's friendly and helpful approach. We'll make sure to pass on your kind words about his service to ensure he continues to provide excellent customer care.
Kind regards, Holdcroft Handpicked Wolverhampton.
Hello Joanna,
Thank you so much for your brilliant rating. Please contact us directly if there is anything else we can help with.
Kind regards, Holdcroft Handpicked Wolverhampton.
I was pleased with Holdcroft Handpicked Wolverhampton and would recommend them because, the salesman was honest, helpful and not pushy. They had the car I wanted in good condition. On delivery it could have been cleaner inside, under seats etc. But no real problems, they were happy to discuss potential difficulties, and offer appropriate solutions. Generally very pleasant to deal with.
Dear Mr Owen,
Thank you so much for taking the time to leave us such a positive review. I will ensure that the teams are recognised for their efforts.
Thanks once again and I hope that it continues to be our pleasure to serve you for many years to come.
Kind Regards,
Craig Rammell - Franchise Director - Holdcroft Renault, Dacia & Alpine - Crewe, Solihull, Stoke-on-Trent & Wolverhampton
I would not recommend Holdcroft Handpicked Wolverhampton because you delivered my car filthy. Inside wasn’t properly hoovered, the joins/creases in seats were jam packed with dirt, the seats had been sprayed with some sort of silicone product leave them shiny and greasy to the touch. The steering wheel as clearly never been cleaned.
As for the exterior, there was actual moss growing the full length of both roof rails, the sunroof rubbers are green, there’s green in all the window rubbers, green and gunk in the boot shuts, and green between rear window glass and the body work.
Very much feels like you couldn’t be bothered because I wasn’t there in person. I’d cleaning wise, this cars had zero prep and probably in the condition you received it in.
It also has no mats? I’d expect a £16k merc to come with its original mats!
So I’m now out of pocket on day 1. £170 for a detailer to come and make the car respectable and I suspect somewhere close to £200 for a genuine set of mats
If you want to make it right, send me the original mats and reimburse me for the detailer cost
Dear Thomas,
Thank you for taking the time to leave us your review. I'm sorry to hear that you feel that your experience has not met with your expectations or our usual high standards; specifically with regards to the cleanliness of your vehicle on delivery. We would like to discuss your specific queries in an attempt to put right the issues. To allow us to do so can I ask that you reach out directly to Tony Walters, our site General Sales Manager, at tony.walters@holdcroft.com or on 01902439500 to discuss a suitable resolution with you. Alternatively, you can contact Chris Watson, our site General Manager, at chris.watson@holdcroft.com or on the same number.
We look forward to hearing from you.
Kind Regards,
Craig Rammell - Franchise Director - Holdcroft Renault, Dacia & Alpine - Crewe, Solihull, Stoke-on-Trent & Wolverhampton
