Vertu Audi Hereford
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- Based on 26 verified purchases in the last 3 months
Vertu Audi Hereford Verified Purchases
Total Active Purchases:
303
(Verified: 303)
Hereford Audi staff were good because they supported me throughout the purchase of my Audi A3 and I came away with what I wanted and am very happy with my purchase!
Hello Lesley,
We're delighted to hear that our team at Hereford Audi helped you achieve your goals and left you feeling satisfied with your new Audi A3. It's wonderful to know that we were able to provide the support you needed throughout the process.
Kind regards, Matthew.
I was pleased with Hereford Audi and would recommend them because very helpful, welcoming, professional and very knowledgeable and no pressure sales.
Hello Paul,
Thank you for taking the time to share your positive experience with us. We're so happy to hear that our team at Vertu provided you with a helpful, welcoming, and professional service that met your expectations.
Kind regards, Dean.
I'd endorse Hereford Audi because the service was brilliant. No pushy sales. Didn't finance options and produces explained with no pressure to buy. Highly recommend.
Hello Sarah,
We're happy to hear that our team at Vertu provided you with a truly exceptional experience, free from pressure or obligation. Thank you for your kind words and recommendation - it means the world to us!
Kind regards, Dean.
I recently purchased a 25-plate Audi A4 from Audi Hereford and, unfortunately, the experience fell well below expectations. Communication throughout the process was poor, and the way the sale was handled by senior staff was unprofessional - including a comment made about the deal being "loss-making" and an attempt to unwind the transaction altogether due to this.
When the car was eventually released, it was supplied without floor mats, which shouldn't happen on a brand new Audi. Despite being told they would be sent, weeks later I'm still waiting for them to arrive.
To make matters worse, it's almost impossible to contact the dealership directly, all calls are routed through a central "virtual" reception, they then have to request the dealer call you back, if you miss that call you have to start the process over again which simply wastes everyone’s time! Having since read other customer reviews, it's clear I'm not the only one experiencing these issues. Vertu Motor Group really needs to review its customer service processes and dealership management to ensure buyers are treated with the professionalism and care expected from a premium brand.
Hello Mr Quinn-Jones,
Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will investigate your concerns in more depth.
Kind regards, Liza.
Hereford Audi were great because they really went above and beyond to help secure me a finance agreement despite challenges from their third party financial services broker.
Good afternoon
We're delighted to hear that our team at Vertu went out of their way to support you in securing your finance agreement, and we appreciate the trust you've placed in us.
Kind regards, Dean.
The experience at Hereford Audi was good because Irecieved professional advice and help without being pushy.They have both good presales,sales and after sales service.
Hello Melvyn,
We're glad to hear that you had a great experience with Vertu, from the professional advice and help to the excellent pre-sales, sales, and after-sales service. Your satisfaction is our top priority!
Kind regards, Hereford Audi.
Danielle
Contact
Location
Hours
Closed
Wednesday
8:00am - 6:30pm
Thursday
8:00am - 6:30pm
Friday
8:00am - 6:30pm
Saturday
8:00am - 5:30pm
Sunday
10:00am - 4:00pm
Monday
8:00am - 6:30pm
Tuesday
8:00am - 6:30pm
