Hendy Kia Salisbury
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- Based on 27 verified purchases in the last 3 months
Hendy Kia Salisbury Verified Purchases
Total Active Purchases:
393
(Verified: 393)
I'd endorse Hendy Kia Salisbury because whilst my transaction was remote (I live 132 miles from the site) I didn't feel at any point I was taking a risk. I received a video tour of the vehicle which addressed any concerns I had.
Good afternoon Thomas. Thank you for sharing your 5-star review and feedback! We really appreciate it and I will forward your comments onto the team as well. If there is anything more we can do to assist, please let us know! Kind regards, Jonathan.
I'd suggest Hendy Kia Salisbury to a friend because the customer experience was excellent. I was really pleased with Lucy McLaughlin who dealt with me throughout my purchase. She was very knowledgeable, didn't go for the 'big sell' and was incredibly helpful and supportive. My only feedback would be that I think the garage could do a better job of presenting the cars available on the forecourt. I found it difficult to know for certain which cars were for sale as they appeared to be mixed in with customer/emplyee cars. I also didn't feel like there was much of a choice (although I did end up with the one I wanted).
Good afternoon Stephen. Thank you for sharing your 5-star review and feedback! We really appreciate it and I will forward your comments onto the team as well. If there is anything more we can do to assist, please let us know! Kind regards, Jonathan.
There experience at Hendy Kia Salisbury was great because Ben the salesman was a very nice person to deal with and the car itself is fantastic
Good morning, Mr Burgess. Thank you for sharing your 5-star review and feedback! We really appreciate it and I will forward your comments onto the team as well. If there is anything more we can do to assist, please let us know! Kind regards, Jonathan.
I was happy with the service at Hendy Kia Salisbury because lucy the sales rep was brilliant so far.
Good afternoon, Kevin. Thank you for taking the time to leave us a 5-star review! Kind regards, Irene.
Good afternoon, Matin. Thank you for sharing your 4-star review! If there is anything more we can do to assist, please let us know! Kind regards, Irene.
We put a £500 deposit down on an EV6 10days before we wanted to pick up the vehicle and arranged our own finance. It seemed very simple to send an invoice to the finance company for everything except the wheel cover which we took out, and the initial £8000 payment minus the £500 deposit. 3 times the finance company received the incorrect invoice which resulted in me chasing all parties the day before pickup because no one from dealership was keeping me up to date to say they had the funds. The next day we arrived at the time we had arranged 10 days previous only to find that the car hadn't been cleaned and washed for our arrival, indeed the dealership, although I'd spoke to the manager the day before, seemed surprised to see us. We waited 30mins for the car to return from being washed at which point after driving 2.5hrs to get there we were getting frustrated. We were then told that they had no access or couldn't find the V5 document and couldn't tax the vehicle online so I would have to go to the Post Office with a salesman to tax it with a v26 form. After queueing 20mins we were told that the form was incorrectly filled out, after completing another form they informed us upon entering the information that the last owner Postcode was incorrect (Pre-registered car). After the Hendy salesman made a few unsuccessful phone calls we returned to the dealership where my partner was still waiting. I asked to see the manager as this was now the worst new car buying experience we'd ever had. Suddenly the V5 form had been found, and we were now able to tax it online, we had now been at the dealership for almost 2hrs. After dealing with the fact that we weren't told that we couldn't put more than a £1000 on credit when we had stated several times that that is how we were paying the outstanding balance, we now had the keys. We were so desperate to get out of there and start our 2.5hr journey home the handover resulted in being handed the keys and the salesman walking us to the car and being told that the details of the breakdown recover policy would be emailed to us... they weren't, we had to chase it up 3 days later.
I have been lucky enough to buy a few new cars and each time we've driven out of a new car bay in the showroom, I know this was a pre-registered vehicle but it was on the current plate and only had 18miles on it. A new car is most people's second biggest purchase in life and we holing to be made to feel like this is the massive purchase. This however just felt like our custom wasn't needed and once we'd paid a £500 deposit it was a formality. Not having the documents on a desk when we arrive with 10 day's notice is appalling preparation, turning up on time to find the car wasn't prepped. Lack of communications after the £500 deposit was paid. I would recommend people steer clear of this dealership.
Good afternoon, Martyn . I'm very sorry to see this and can only apologise for the inconvenience at this time. If you wish to raise a complaint, please could you email our 'customerfeedback@hendy-group.com' address with your contact information, registration number, and any further details you may have about your experience so we can escalate this to our management team for investigation. Kind regards, Irene.
Contact
Location
Hours
Open - Closes 6:00pm
Wednesday
8:30am - 6:00pm
Thursday
8:30am - 6:00pm
Friday
8:30am - 6:00pm
Saturday
8:30am - 6:00pm
Sunday
Closed
Monday
8:30am - 6:00pm
Tuesday
8:30am - 6:00pm
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Wednesday
8:00am - 8:00pm
Thursday
8:00am - 8:00pm
Friday
8:00am - 8:00pm
Saturday
8:30am - 5:00pm
Sunday
10:00am - 4:00pm
Monday
8:00am - 8:00pm
Tuesday
8:00am - 8:00pm
