Hatfields Omoda|Jaecoo Hull
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- Based on 13 verified purchases in the last 3 months
Hatfields Omoda|Jaecoo Hull Verified Purchases
Total Active Purchases:
647
(Verified: 647)
Dear Wayne Johnson,
Thank you for your positive review for Hatfields Jaguar Hull, we look forward to welcoming you back soon!
I had a great experience at Hatfields Jaguar Hull because Chris the salesman was knowledgeable friendly without been pushy, he knew what stock was in and showed us multiple cars, test drives were not a problem and he actually listen to what we needed. A refreshing change from out last purchase at JLR York, first class and excellent service and handover!
Thank you Chris
Dear Sasha Hamilton,
Thank you for your positive review for Hatfields Jaguar Hull, it is a pleasure to hear of your recent purchase experience with Chris, wishing you many happy miles of motoring and we look forward to welcoming you back soon!
Dear John McKechnie,
Thank you for your positive review for Hatfields Jaguar Hull, we look forward to welcoming you back soon!
Dear Graham Henson,
Thank you for your positive review for Hatfields Jaguar Hull, we look forward to welcoming you back soon!
I'd endorse Hatfields Jaguar Hull because great service from salesman, and the car was prepared and ready for the test drive.
Dear Bernie Curtis,
Thank you for your positive review for Hatfields Jaguar Hull, it is a pleasure to hear of your recent purchase experience with Simon, wishing you many happy miles of motoring and we look forward to welcoming you back soon!
My experience at Hatfields Jaguar Hull could have been better because The initial pre-sales communication was excellent. The salesperson was responsive, informative, and made me aware of their scheduled day off, which I appreciated. I was also happy to pay the £500 deposit to secure the vehicle and understood the need for some pre-signatures relating to finance and vehicle checks.
However, I felt that the overall experience declined during the sales and post-sale stages.
There was pressure to make the full payment before seeing the vehicle in person, which made me somewhat uncomfortable. On the day of collection, it was clear that the salesperson was eager to leave, which led to a rushed handover. I had to specifically request a basic walkthrough of the car’s features, and the road tax was processed hastily via my credit card without clear prior explanation.
Post-sale, I found it disappointing that I had to chase the car warranty multiple times before receiving it, over a week later.
While the pre-sales support was strong, the overall experience was let down by the lack of attention and care during and after the sale. I hope this feedback helps improve future customer experiences
Dear Neil Buckley,
Thank you for leaving your feedback. Sorry to hear you feel your buying experience did not meet your expectations on this occasion. If you would like to discuss any concerns further, please contact our general sales manager Michael.whitwell@hatfields.co.uk
Contact
Location
Hours
Closed
Thursday
8:00am - 6:00pm
Friday
8:00am - 6:00pm
Saturday
9:00am - 5:00pm
Sunday
10:00am - 4:00pm
Monday
8:00am - 6:00pm
Tuesday
8:00am - 6:00pm
Wednesday
8:00am - 6:00pm
