Vertu Ducati Sunderland
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- Based on 13 verified purchases in the last 3 months
Vertu Ducati Sunderland Verified Purchases
Total Active Purchases:
80
(Verified: 80)
On the day I picked up the bike the salesman I had been dealing with became ill and was taken to hospital. Despite this another person stepped into the breach and handled the delivery very well. I was very pleased with my buying experience and hope the salesman is now fully recovered!
Hello Barry,
We're delighted you enjoyed your buying experience at Vertu, despite the unexpected twist! We're glad to hear that our team member was able to step in and ensure a smooth delivery.
Kind regards, Liza
I'd suggest Ducati Sunderland to a friend because very friendly and professional team.
Hello Enrico,
Thank you for sharing your positive experience with us! We're happy to hear that our team at Ducati Sunderland provided you with excellent service, making you want to recommend them to others.
Kind regards, Keith.
Hello Paul,
We really appreciate you taking the time to leave us this brilliant 5-star review
Kind regards, Liza.
Whilst booking my bike in for a service I spoke to Neil Coates about potentially sourcing me another bike, to which Neil went about sourcing me a bike to my spec and budget swiftly. The service from Neil was exceptional from start to finish an absolute top bloke, knowledgeable and friendly a real asset to an already great team.
Hello Jamie,
I'm glad to hear that Neil Coates provided you with excellent service, sourcing a bike that met your specifications and budget in a timely manner. His knowledge, friendliness, and professionalism are truly valued assets to our team.
Kind regards, Matthew.
I'd endorse Ducati Sunderland because the salesman Neil was very knowledgeable about the motorbike, friendly, couldn't have been more helpful, and did not make any pressure on the sale in any way. It was a really great experience overall dealing with Neil. Perfect.
Hello John,
We're really glad to hear that your experience at Vertu was perfect! Our team is dedicated to providing exceptional service, and it's clear that Neil embodied that spirit in his interactions with you.
Kind regards, Dean.
Customer service was fairly poor. No call after sale to see how I was getting on as instructed I would. Bike was dirty on delivery and told the valeter was on holiday. 2 fairing bolts missing from fairings and initially was expected to pay for this before having conversations. Just disappointing for a Ducati dealership. Bought many Ducatis from other dealerships and the service was top notch
Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will investigate your concerns in more depth. Kind regards, Liza.
Contact
Location
Hours
Closed
Tuesday
9:00am - 6:00pm
Wednesday
9:00am - 6:00pm
Thursday
9:00am - 6:00pm
Friday
9:00am - 6:00pm
Saturday
9:00am - 5:00pm
Sunday
Closed
Monday
9:00am - 6:00pm
