Carbase Lympsham
Visit WebsiteCarbase Lympsham Verified Purchases
Total Active Purchases:
7241
(Verified: 7241)

I was pleased with Carbase Lympsham and would recommend them because the service was friendly, prices were competitive and it was a very efficient process

We were I initially dealing with will. Communication with him was poor and if I had found a similar car elsewhere I would have pulled out of the sale. However Ray took over and her was excellent. He made up for the band service we had received before. And it turned out that Will had failed to explain vital points within the pricing, namely £300 + for the warranty. Again Ray explained everything and we were very happy.
We are truly sorry to hear that you experienced poor communication initially with our sales team, which led to concerns about your purchase experience. However, we're delighted to hear that Ray took over and provided exceptional service, making up for the issues you faced previously. We take all feedback seriously and will investigate the matter further to ensure our customers receive the high level of service they deserve, particularly when it comes to explaining pricing details and warranty information.

Matthew, the car salesman was excellent, he provided a great service, was professional, polite and informative. He gave me all the information I needed, and made the process of buying my car super easy. This is the second car I’ve bought from Carbase Lympsham and I would definitely recommend it to anyone.
We're thrilled to hear that Matthew provided you with an excellent service during your recent car purchase at Carbase Lympsham, and that he made the process of buying your new car super easy. We'll be sure to pass on your positive feedback to our sales team, particularly Matthew, to ensure they continue to deliver exceptional customer experiences like yours.

Staff were friendly and helpful
We're so pleased that you enjoyed our service, thank you for taking the time to share your thoughts. All the best

I'd definitely recommend Carbase Lympsham to friends and family because they are quite simply better than any car dealership that I’ve used over my 40 plus years of buying cars. I had such a bad experience with a nationally well known dealership in Exeter only the week before and as such was ready for more of the same. The reverse was true on visiting Lympsham. Carbase at Lympsham isn’t one of those car supermarkets that pop up one day and gone the next but is a well established family owned company that not only sells cars but also services and MOTs them. I was an engineer in an early career and from looking inside the service area I would say it’s well run and professional. So many are not. On being greeted by Ray at the doorway, within 30 seconds of chatting with him I knew that this experience was going to be good. The whole place and its staff felt right with a strong customer orientated team. Ray was knowledgeable and shared in a wholly transparent way everything I wanted to know about the vehicle. Such was the level of trusted conversation that I felt able to ask him if there were any questions left he thought I should ask and he did come up with one! And then on the money and QA side I was handed over to Mike who was equally great.
In summary, all was perfect. No hard sell and you can amble around looking at a huge array of interesting cars that suit many people. The car is presented really well before a solo test drive when you can test out everything at your own leisure. Everything they know about the car is shared (cognisant of GDPR requirements) and unlike my recent experience with a main dealer, you don’t need to pay in advance of collecting the vehicle and you can take it home home immediately after paying.
Not knowing anything about carbase before, I had looked up its reviews and whilst there are a few which are negative the vast vast majority are as positive as mine and to be frank I would go with the majority! And I found that some of what has been said in the negative reviews aren’t actually correct.
And of course what about the price you pay? From shopping around I’ve found that carbase offers great value for money. So much so that I found myself able to afford the excellent four year RAC warranty they offer within my budget.
Unfortunately, only one key could be found and whilst this was reflected in the price I know that Ray and his colleagues will do their best to find it. I also left a message with Mike regarding an aspect of the warranty I didn’t understand and he rang me back very soon after. Thank you Mike .
And what could carbase do better? I would like them to open a place near Exeter so that it’s closer to home for servicing and MOTs. And tongue in cheek, I do wish that they included a branded key fob or mug etc as an active reminder of them and my association with a great local company. Thank you to all.
We are truly delighted to hear that your experience at Carbase Lympsham exceeded your expectations, especially after having a negative encounter with another dealership in Exeter recently. We're glad we could provide a refreshing change of pace for you. Our team, led by Ray and Mike, strive to deliver exceptional service, transparency, and value for money, and it's wonderful to know that our efforts have resonated with you. We truly appreciate your kind words about the professionalism and customer orientation of our staff. thank you for visiting us and taking the time to share your wonderful review. All the very best

My experience at Carbase Lympsham was positive because they talked like human beings, treated us like human beings and were calm and professional.
It's great to hear that your experience at our Lympsham store was a positive one. We take great pride in providing a customer-centric approach, so it's wonderful to know that we were able to meet your expectations by treating you with the respect and care you deserved during your visit.
Contact
Location
Hours
Closed
Monday
10:00am - 7:00pm
Tuesday
10:00am - 7:00pm
Wednesday
10:00am - 7:00pm
Thursday
10:00am - 7:00pm
Friday
10:00am - 7:00pm
Saturday
8:30am - 6:00pm
Sunday
10:00am - 5:00pm