Carbase Lympsham

I was pleased with Carbase Lympsham and would recommend them because the service was friendly, prices were competitive and it was a very efficient process

Reviewed on JudgeService

We were I initially dealing with will. Communication with him was poor and if I had found a similar car elsewhere I would have pulled out of the sale. However Ray took over and her was excellent. He made up for the band service we had received before. And it turned out that Will had failed to explain vital points within the pricing, namely £300 + for the warranty. Again Ray explained everything and we were very happy.

Reviewed on JudgeService

Matthew, the car salesman was excellent, he provided a great service, was professional, polite and informative. He gave me all the information I needed, and made the process of buying my car super easy. This is the second car I’ve bought from Carbase Lympsham and I would definitely recommend it to anyone.

Reviewed on JudgeService

Staff were friendly and helpful

Reviewed on JudgeService

I'd definitely recommend Carbase Lympsham to friends and family because they are quite simply better than any car dealership that I’ve used over my 40 plus years of buying cars. I had such a bad experience with a nationally well known dealership in Exeter only the week before and as such was ready for more of the same. The reverse was true on visiting Lympsham. Carbase at Lympsham isn’t one of those car supermarkets that pop up one day and gone the next but is a well established family owned company that not only sells cars but also services and MOTs them. I was an engineer in an early career and from looking inside the service area I would say it’s well run and professional. So many are not. On being greeted by Ray at the doorway, within 30 seconds of chatting with him I knew that this experience was going to be good. The whole place and its staff felt right with a strong customer orientated team. Ray was knowledgeable and shared in a wholly transparent way everything I wanted to know about the vehicle. Such was the level of trusted conversation that I felt able to ask him if there were any questions left he thought I should ask and he did come up with one! And then on the money and QA side I was handed over to Mike who was equally great.
In summary, all was perfect. No hard sell and you can amble around looking at a huge array of interesting cars that suit many people. The car is presented really well before a solo test drive when you can test out everything at your own leisure. Everything they know about the car is shared (cognisant of GDPR requirements) and unlike my recent experience with a main dealer, you don’t need to pay in advance of collecting the vehicle and you can take it home home immediately after paying.
Not knowing anything about carbase before, I had looked up its reviews and whilst there are a few which are negative the vast vast majority are as positive as mine and to be frank I would go with the majority! And I found that some of what has been said in the negative reviews aren’t actually correct.
And of course what about the price you pay? From shopping around I’ve found that carbase offers great value for money. So much so that I found myself able to afford the excellent four year RAC warranty they offer within my budget.
Unfortunately, only one key could be found and whilst this was reflected in the price I know that Ray and his colleagues will do their best to find it. I also left a message with Mike regarding an aspect of the warranty I didn’t understand and he rang me back very soon after. Thank you Mike .
And what could carbase do better? I would like them to open a place near Exeter so that it’s closer to home for servicing and MOTs. And tongue in cheek, I do wish that they included a branded key fob or mug etc as an active reminder of them and my association with a great local company. Thank you to all.

Reviewed on JudgeService

My experience at Carbase Lympsham was positive because they talked like human beings, treated us like human beings and were calm and professional.

Reviewed on JudgeService