Vertu BMW Motorrad Exeter
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- Based on 23 verified purchases in the last 3 months
Vertu BMW Motorrad Exeter Verified Purchases
Total Active Purchases:
31
(Verified: 31)
I'd definitely recommend Vertu BMW Motorrad Exeter to friends and family because, very easy to deal with, I had a good experience buying the bike but also afterwards, the service light came on 2 days after purchase, not because of mileage but as it was 12 months from last 600 mile service.
Bike went back and was serviced, but also a minor issue with the rear wheel was picked up, great attention to detail there thank you.
Hello Hugh,
We're thrilled to hear that you had an easy and positive experience buying your bike from Vertu BMW Motorrad Exeter, and we appreciate the kind words about our service team's attention to detail in addressing the issues with your vehicle, including the minor issue with the rear wheel, which is a testament to their commitment to ensuring customer satisfaction.
Kind regards, Matthew.
I'd recommend Vertu BMW Motorrad Exeter because every member of staff i dealt with was first class from receptionist to sales guys (Lewis FiField) and delivery man Pete Leach ... absolutely excellent
Hello Livio,
We're thrilled to hear that you had an exceptional experience at Vertu BMW Motorrad Exeter, from the friendly receptionists to Lewis Fifield and Pete Leach, who made your visit truly memorable - we'll pass on your praise to our team members and thank them for their outstanding service.
Kind regards, Matthew.
The sales team and parts guy were exceptional but I complained about a rattle (like a tin can rattle). The service engineer tried it on the road and couldn’t hear the rattle but I can!
He said try upping the revs, instead of going low but it’s when you open it up, and I can still hear it even with ear plugs in.
The sales guys now don’t seem bothered and their engineer isn’t worth ask8ng again; so I will carry on with the rattle.
I’m not that happy with this result or the mass of paperwork involved to take the bike!
Hi Christina, Thank you very much for leaving us a review. Customer feedback is extremely important to us, We are pleased to hear that you were happy with the level of service that you received from sales and the parts team, However I am sorry about the rattle was not resolved for you, you would like to discuss further, we can be contacted on digitalcustomerexperience@vertumotors.com. Please quote ref VM4CW2706 Kind regards, Keith
I would not recommend Vertu BMW Motorrad Exeter because the presale details were not forthcoming. I asked for pictures to be sent but they were not until morning of the sale. On arrival, the bike was not cleaned properly , still had personal effects from previous owner in storage compartments and it had a flat battery and only 80 miles of fuel.
Good afternoon Ian. Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will investigate your concerns in more depth. Kind regards, Kerry
I visited and purchased a motorcycle from Vertu BMW Motorrad Exeter. Great service, non pushy sales, easy to communicate with. Very professional and a great showroom. service guys great ... top place all round.
Hello David,
Thank you for taking the time to share your excellent experience at our Vertu BMW Motorrad Exeter dealership. We're thrilled to hear that you found our service to be great, our sales team non-pushy and easy to communicate with, and that our showroom met your expectations. We hope to see you again
Kind regards, Dean.
The bike was not clean, the pillion foot pegs were missing, no history provided with the bike. Although there was of someone else’s bike! It had allegedly been through the workshop before collection, no record of what work was carried out. Very disappointed with the follow-up service from the salesman. I will be advising anyone that will listen, NOT to use BMW Motorad Exeter.
Good morning, Nigel . Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will investigate your concerns in more depth. Kind regards, Danielle
Contact
Location
Hours
Closed
Friday
8:30am - 6:00pm
Saturday
9:00am - 5:00pm
Sunday
Closed
Monday
8:30am - 6:00pm
Tuesday
8:30am - 6:00pm
Wednesday
8:30am - 6:00pm
Thursday
8:30am - 6:00pm
