Lexus Hatfield

Visit Website
verified label
5/5 rating

Outstanding

- Based on 3 verified purchases in the last 3 months

Lexus Hatfield Verified Purchases

100
Overall
Satisfaction
75
Would
Recommend
8
Total
Purchases

Total Active Purchases:

8

(Verified: 8)

verified label
My experience at Lexus Hatfield

The experience at Lexus Hatfield was good because it was organised and very professional

Anonymous
09/11/25
JudgeService Research Ltd mini logo
Reviewed on JudgeService
verified label
My experience at Lexus Hatfield

Lexus Hatfield were really helpful and I'd recommend them because helpful and professional

Mr David Evans
13/10/25
JudgeService Research Ltd mini logo
Reviewed on JudgeService
verified label
My experience at Lexus Hatfield

Lexus Hatfield were helpful because Keith made everything so easy. He made sure I was fully understanding every step, making sure I was comfortable at every turn.

Miss Leah Mitchell
10/10/25
JudgeService Research Ltd mini logo
Reviewed on JudgeService
verified label
My experience at Lexus Hatfield

My experience at Lexus Hatfield was memorable because car was want I was looking for

Mrs Charlotte Daly
01/09/25
JudgeService Research Ltd mini logo
Reviewed on JudgeService
verified label
My experience at Lexus Hatfield

Unfortunately, I was not fully satisfied with the overall experience after the sale was completed.
When I came to collect the vehicle, it had received a polish, but even the smallest scratches were still clearly visible – so it did not seem like a proper paint correction was done.

More importantly, I noticed a serious issue on the lower part of the driver’s door: there is a large patch of poorly applied paint, where the metal is exposed and already beginning to rust. It is clear that the area was sprayed over without proper repair or protection.

The rear bumper had a paint-related issue which was thankfully resolved – thank you for that. Similarly, the front bumper had a slight misalignment on the right side, which seemed fixed at first but has already started to shift again.

Additionally, there are small dent marks near the passenger-side door which were not addressed at all.

Finally, the puncture repair kit included in the vehicle is expired – the label even says not to use it past the expiry date, which indicates a lack of attention to detail and safety during the vehicle inspection.

I expected more from a Lexus Approved Used service. I hope you take this feedback seriously, as the post-sale inspection and preparation did not reflect the standards I associated with the Lexus brand.

Anonymous
11/07/25
JudgeService Research Ltd mini logo
Reviewed on JudgeService
verified label
My experience at Lexus Hatfield

Lexuts Hatfield were great because the sales man was very nice

Mr Yaw Ossei
07/07/25
JudgeService Research Ltd mini logo
Reviewed on JudgeService

Update Your Details?

Claim this page to immediately update business information, respond to reviews, and more.

Contact

+44 1707 252100

Location

Lexus Dealer in Hatfield, UK

172 Great North Rd, Birchwood,

Hatfield,

AL9 5JN, UK

Hours

Closed


Sunday

10:30am - 4:30pm

Monday

8:30am - 6:30pm

Tuesday

8:30am - 6:30pm

Wednesday

8:30am - 6:30pm

Thursday

8:30am - 6:30pm

Friday

8:30am - 6:30pm

Saturday

8:30am - 5:00pm