Hendy Used Crawley
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About Hendy Used Crawley
Hendy Ford in Crawley is located on Manor Royal, just off the A2011 and not far from junction 10 of the M23 so is easily accessible for motorists across West Sussex. They sell Ford models including the KA, Fiesta, Focus, C-Max, Mondeo, Kuga, Ecosport, S-Max and Galaxy and they also stock a number of quality used Ford models. Hendy Ford Crawley are proud supporters of the Motability scheme and offer the option to choose a Ford model through this. Part of Hendy Group ( a new and used dealership group with 12 motor franchises at 25 locations across the South Coast, established since 1859) Hendy Ford Crawley also offers a range of Aftersales services including servicing, MOTs, repairs and parts.
I'd recommend Hendy Ford Crawley to anyone because Kaz and Stuart was very helpful and knowledgeable nothing was too much effort for them. The new showroom also looked incredible.
I'd definitely recommend Hendy Ford Crawley to friends and family because everyone I spoke to or had dealings with were very good. Kaz went the xtra mile to make sure I was happy with things and answered any questions. Stuart was very good when I met him they make a great team Kaz has kept in touch to make sure things are ok and to answer any questions I might still have. The whole experience was brilliant
I was pleased with Hendy Ford Crawley and would recommend them because the staff were very friendly and very professional but I was not happy of cleaning of car especially when I payed a lot of money to be done
My experience at Hendy Ford Crawley was not good mostly because of the poor customer service. The salesman did not call me when he said to arrange collection/payment, and then ignored my calls for almost 2 weeks. I then noticed the car being uploaded onto the website as available despite me paying the reservation fee, and the salesman still ignored my call until another member of staff rectified this. The salesman informed me of details such as having to pay for the vehicle 24 hours in advance of pick up too late, which caused me to panic and have a stressful buying experience. He then failed to tell me what documentation I needed to bring in, meaning I needed to revisit the garage a number of times before being able to collect the vehicle. Further to this, when I collected the vehicle, I noticed the scratch which was agreed to be removed was still present on the car, along with the rusty screws holding the licence plate on, however at this point I did not want to have to engage with the salesman anymore so just settled payment for the vehicle so I could take it and go.
Just to complete my experience, he said he would call me after a day or so to check everything was okay, but I have not had any contact since.
Overall, the salesman was sleezy, lazy, and his customer service was insulting by very obviously only looking out for himself.
I have spoken to several friends and family about my experience with Hendy Ford Crawley who have since informed me of having similar experiences with this salesmen and collectively, we will definitely not be returning to this garage again.
