Bristol Street Vauxhall Carlisle

Bristol Street Vauxhall Carlisle

Bristol Street Vauxhall in Carlisle is located on Parkhouse Road next door to the SEAT dealership. They sell new Vauxhall models such as the Corsa, Astra and Zafira, as well as a number of quality used Vauxhall cars. Part of the Vertu group (the 6th largest motor retailer in the UK and winner of the Motor Trader Dealer Group of the Year in 2008), Bristol Street Vauxhall Carlisle also offers servicing, parts and MOTs on site, along with motability vehicles.

Terrible experience. Agreed a purchase of a Vauxhall Corsa and was due to have the vehicle delivered on Tuesday 15th August by 9am. By 1pm the vehicle hadn't arrived so contacted the dealership to be told that the vehicle had been broken down and had been taken to the closest Bristol Street dealership to me. I was told that my vehicle would be made the top priority to be dealt with that day. When I tried to contact Bristol Street Carlisle at 4.45pm no one was available to speak to me and so I contacted the dealrship that the vehicle had been taken to and was told that the vehicle had not even been looked at by a mechanic. So much for the vehicle being the top priority. The following day I was contacted twice by Bristol Street to be told that no progress had been made with the vehicle and they did not know when my vehicle would be ready. I was told that some "gestures of goodwill" would be made though for the delay with the vehicle. On the Thursday morning (2 days after I should have received the vehicle) I emailed Bristol Street Motors with proposals for what would need for me to carry on with my purchase including discounts and extended warranties or a proposal that I could purchase a different vehicle. This did not even attract a response from either the sales manager, general manager or chief executive. I rang Bristol Street at 1pm to be told that they thought the problem was the coil pack but they still did not give me a time that the vehicle would be ready. I was also told that the "gestures of goodwill" would be nothing more than one free service of the vehicle. I considered that this was a pretty derisory offer considering that it would appear that at best the vehicle would not be arriving for still probably another day and so would be 3 days late at best so decided to cancel my purchase of the vehicle. I was told that the General manager Will Morgan would still ring me to apologise for the situation. 3 weeks later he still has not done this. I did receive a pathetically insincere apology by email from Robert Forrester the chief executive of Bristol Streets parent company Vertu Motors. I have since received a letter though from them thanking me for buying a vehicle from them (which I haven't) and trying to sell me a servicing plan. I would avoid this company as at various times in this whole process I've been left feeling that I was ignored and lied to by them.

, 18/09/17
 - Independent Review (?)

The staff at Bristol Street Vauxhall Carlisle have always treated me in an intelligent and friendly manner. This is an approach that I value when making such a significant purchase.

, 18/09/17

I was pleased with Bristol Street Vauxhall Carlisle and would recommend them because very professional and helpful.

, 16/09/17

My experience at Bristol Street Vauxhall Carlisle was positive because no high pressure sales pitch with the salesman listening to my requirements and making every effort to meet them with a give and take attitude.

, 15/09/17

The experience at Bristol Street Vauxhall Carlisle was good because they went above expectations to find a car that fitted my requirements and within my budget

, 14/09/17

The experience at Bristol Street Vauxhall Carlisle was fantastic because efficiency and no hard sell from the Sales Adviser, Manager and colleagues.

, 14/09/17
Stocked Brands
Other Vertu Motors' Dealerships