Volkswagen
16 Sites
Reviews
1500
Johnsons Redditch Volkswagen
- based on 553 reviews
Recent Testimonials
Johnsons Redditch Volkswagen staff were good because of there promp, friendly and professional service.
Mr Wreford,
20th March 2024
Johnsons Redditch Volkswagen were really helpful and I'd recommend them because the customer service was first class, they understand the needs of their customers.
Mr Shaun McEntee,
24th March 2024
Johnsons Stourbridge Volkswagen
- based on 940 reviews
Recent Testimonials
They are polite, friendly, interested in their customers requirements, professional attitude, smart and well turned out
Miss T,
24th March 2024
Johnsons Stourbridge Volkswagen staff were good because always friendly, efficient and knowledgable
Ms Elaine Reid,
24th March 2024
Johnsons Volkswagen Birmingham
- based on 2,051 reviews
Recent Testimonials
I would not recommend Johnsons Volkswagen Birmingham because I have been repeatedly let down in regards to communication and response times. Two years in a row I have dropped my car off very first thing in the morning and two years in a row, almost 10 hours later, my car still hasn't been ready for my return. Both years I have not been contacted to give me an update, I have had to chase myself. It is not practical when I am at work myself to have to do this. If it was a one off I could accept but this has been two years in a row now. I will not visit again.
Mr Harrison,
24th March 2024
My experience at Johnsons Volkswagen Birmingham could have been better because the initial run through of the car showed a defect with the battery and recommended this be replaced as a cost that I would be liable for however as soon as I mentioned this should be under warranty since the car is under one year old the battery was suddenly absolutely fine!
Miss Jones,
24th March 2024
Johnsons Volkswagen Liverpool
- based on 2,140 reviews
Recent Testimonials
My experience at Johnsons Volkswagen Liverpool was positive because the service was professional and efficient. The gentleman who collected and dropped off my car was excellent - very friendly and professional
Mr M,
21st March 2024
I'd recommendstandards sre alwsys high Johnsons Volkswagen Liverpool to anyone because
Mr William Smith,
24th March 2024
Johnsons Volkswagen Solihull
- based on 2,871 reviews
Recent Testimonials
I would not recommend Johnsons Volkswagen Solihull because previous experience from service department unfriendly.didnt acknowledge me standing waiting for ages .abrupt when I tried to explain what was wrong with the car .called me to say car ready.when I got to the service depot same experience as before left me stood waiting and never acknowledged they would be with me.then I had to wait 30 mins before I asked where was my car to be told the mechanic had lost my keys.they didn't apologise and left me waiting 15 mins more.this was not the 2st time I experienced this kind of attitude.but can I say kieran service dept was always great ! When he was on the desk.also can I say that my recent visit with the new frontage customer service desk is a 100% improvement and all the staff were great so you have made some good choices and I felt so much better this last visit.sadly I had already gone to volvo to order my new motability vehicle due to my experience and poor service .
Mr Paul Sumnall,
10th March 2024
This was a warranty fix for my car - not a small job - it needed a new steering rack. The work was booked in for the 6th of March and the car was delivered to them on the 13/14th of Feb. The garage confirmed they would get the car into their workshop earlier if they could - which they did and the car was repaired and returned on the 4th of March - ahead of their initial estimate for even getting it into their workshop. I was very satisfied with the speed of resolution and their efforts to get my car back earlier.
Unfortunately their communication was not great - something I think they need to consider in the future. There were commitments to call me to confirm status which did not happen. When I called on a Saturday the level of information on their system was not very informative for the weekend staff - they could only tell me it was awaiting a part with no view of a timeline for returning my vehicle. I can completely appreciate they can only give me the information that is available on their system - which I think is something they need to look at.
The car was in fact just waiting for 4 wheel alignment and they expected to get the car back to me the day that was completed.
Some additional information -
- The car MOT was due on the 12/03/2024 - hence my need to stay in communication with them to decide if I needed them to complete the MOT or to understand if I had - time to take it to my local garage.
- I was offered a curtesy car but was on holiday for the week from the 18th of February so I said we should look at that when I got back and understand the timeline for completion of the work. I did not want to waste their time supplying me a curtesy car if it was only for a couple of days.
- I needed a car for the weekend of the 9th & 10th of March - hence my need to stay in communication with them to understand if I needed to make alternative arrangements for travel for that weekend if they could not get my car back, or to take up their offer of a curtesy car.
In summary, satisfied with their speed of repair, the work on the car but I think their communication approach needs some work. I would not expect to be updated every day but if the timeline was 2-3 weeks long for the work then some more information once or twice a week would be good. I have to initiate contact to get updates most of the time.
Mr H,
13th March 2024
Johnsons Volkswagen Stafford
- based on 1,696 reviews
Recent Testimonials
Johnsons Volkswagen Stafford were really helpful and I'd recommend them because they are brilliant
Mrs Lisa Watkins,
18th March 2024
I'd recommend Johnsons Volkswagen Stafford to anyone because they make the whole experience so easy. Perfect customer care every time.
Mr Robert Heath,
25th March 2024