Jaecoo

I'd definitely recommend Alexanders Teesside OMODA & JAECOO to friends and family because the team are very friendly and helpful.

My experience at Alexanders Teesside OMODA & JAECOO was positive because staff were friendly not pushy and took time to show me everything

Chapelhouse OMODA & JAECOO Blackpool were great because so professional friendly informative a pleasure from start to finish salesman a credit to your organisation

The experience at Chapelhouse OMODA & JAECOO Blackpool was good because we were given a great deal, the car is amazing and we were very happy with the whole package, thank you Quentin and staff.

Chapelhouse OMODA & JAECOO Southport were great because excellent service, friendly, approachable, all questions asked have been clearly answered, knowledgeable about the car (jaecoo 7 phev).

My experience at Chapelhouse OMODA & JAECOO Southport was cracking because Alan was helpful, knowledgable and friendly. He helped us choose a vehicle and sourced one that could be available quickly.

I was happy with the service at Chapelhouse OMODA & JAECOO Warrington because they were great, they had amazing offers and I already recommended them to a friend who has now also been and purchased a vehicle from them. Anna who handed over my vehicle was super supportive and talked me through all features.

I'd recommend Chapelhouse OMODA & JAECOO Warrington because the handover was seamless and straight forward very good

I was told I would be waiting 4 weeks for the car, and I waited 9. I understand that isn’t the fault of the sales person but the service that I received during those 9 weeks was awful. 1 week after putting down the deposit, I received a phone call from one of the sales people, telling me that my car had arrived and they would be sending the finance paperwork to my email. I didn’t receive any paperwork and 1 week after that phone call, I hadn’t heard from anyone. I then called to ask what was going on, and was told there had been a mistake and it wasn’t my car that had come in, it was someone else’s. No one bothered to phone and tell me that though, I had to phone them to chase it. When I chased it I was told it would be another 2 week wait. When I called back 2 weeks later I was told it would be a further 2 weeks. I then called up to ask for another update 2 weeks later, where I was told I would get a call back with an update but I didn’t hear from anyone. Once again, I had to phone back a week later as I’d been ignored, to try and find out what was going on. During that phone call, I was told that my car was only 10 minutes away from being delivered and they would be phoning me back to let me know the next steps. As you would expect, a full week passes with no update whatsoever, just complete radio silence. When I next spoke to them on the phone, I was told that my car still hadn’t arrived, even though I was told it was only 10 minutes away on the previous call. Due to my patience I was told I would be getting a full tank of petrol and some mats thrown in for free. I received half a tank of petrol and have just had to pay for my own mats as I didn’t receive any. Upon arriving at the dealership to collect my car, I saw that Paul was sitting in my car. I thought he was going to tell me to get in the car, to show me how everything worked. Instead, he jumped out of the car and said, ‘oh sorry Emily, I was just charging my phone in your car’. Paul then made a joke that he couldn’t believe I hadn’t sorted out my insurance before coming to get the car. To which I replied and said, but this is the first time I’ve seen the reg, no one contacted me beforehand to tell me what it was so I could sort the insurance. When I got into the car, Paul only spent about 10 minutes with me, he gave me hardly any information about the car. 2 weeks after picking up the car, I had a puncture in one of my rear tyres. I phoned Chapelhouse in Wigan, to see if they had anybody that they recommended to help. I was told that through my contract, I had cover with either AA or RAC but they weren’t sure which one, so they would find out and phone be back straight away. I never heard from them again. Luckily enough, I had my mum with me who has cover with AA through her bank. Hopefully you can understand why I won’t be recommending them again.

I'd definitely recommend Chapelhouse OMODA & JAECOO Wigan because they were very professional and knowledgeable

I'd recommend Drayton Motors OMODA JAECOO Grantham because they were so friendly

The experience at Drayton Motors OMODA JAECOO Grantham was good because the actual sales part was good, and I purchased a Demonstrator J7. On collection it was raining heavy, and I did not conduct as good of an inspection as I should have. The next day my son in law was looking at the car, and noticed a small dent just above the fuel port ( small and hard to see, but once noticed, you always see it) I reported this and the fact that the car needed a software/ hardware update ( parked at home pointing uphill and brake lights stayed on. Parked facing downhill and brake lights went off) DAB radio did not work and needed upgrading. On returning to Grantham (Kia) for repair works, I went to Jeacoo and spoke to the manager regards the dent, but because I had not picked this up ( in the heavy rain) he couldn't do anything for me. I did take a care plan out covering small body works and scratches but did not have the paperwork, so they emailed them to me to allow me to make a claim. I found this very poor customer relationship being as I had just paid a lot of money for the car. I also mentioned the petrol fuel intake cover did not aline with the cars body work, and was fobbed off with the comment that this is the normal, with J7s, again Very disappointed with the comment. I have agreed to allow this to be published, but I don't think I'll be seeing it. Hope someone will confirm that they have received and read the comment. Very Best Regards Brian Redfearn