The Power of Customer Satisfaction
Excerpt:
Over the past seven years JudgeService has surveyed hundreds of thousands of car buyers and lost sales. In this ground-breaking research, our analysts have been able to establish the links between customer satisfaction, stock turn and sales.
It shouldn’t be a surprise that happy customers buy more cars and buy quicker, but in this paper we are able to present empirical evidence, proof if you will, of the power of customer satisfaction.
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