Resources
Free Information and Guides
Find out the latest news, information, and updates here.
Read our handy and informative blogs for “top tips” on how to maximise your customer service skills, anticipate customer behaviours, manage your reviews, use our JudgeService Portal and much more! To keep informed why not sign up to our free blog right now.
As well as a review and insight company, JudgeService is also a market research company. We use our data to spot trends and patterns in customer behaviour to be able to tell you exactly how to improve your customer satisfaction scores.
We often release our findings to trade press and the media, find our latest press releases and media packs below.
You can also find downloadable infographics, useful videos, case studies and other helpful resources from your favourite reviews and insight experts.
Used Car Market Had the Boris Bounce!
27 January 2020 by House Writer
Automotive specialist customer insight and review service casts an eye over the year’s politics thought the lens of used car volume Whatever your political affiliations, 2019 was pretty memorable. ...
Boosting Business via Partnerships
26 March 2019 by House Writer
A few months ago, JudgeService had a breakthrough, a breakthrough that came in the form of Sally, our new sales trainer. She stood at the front of the room and asked us “how many of you ask for ref...
Coffee Beans and Car Mats: The 5* Review Tipping Point
24 August 2018 by House Writer
While a coffee bean may not be an effective substitute for a headlight, JudgeService research has found that, along with car mats, they serve a much more important role in a dealership than you may th...
6 Effective Social Media Strategies to Help Businesses Turn A “View” into a Sale in 2018
26 July 2018 by House Writer
Earlier in 2018, we saw Facebook change business page privileges –affecting follower and engagement numbers –pushing many B2C companies to either invest heavily in Sponsored Social Ads or do something...
Snack 'n' Share
30 January 2018 by House Writer
You only need five minutes on social media to recognise the mania of photographing food and social experiences. From the millennial’s smashed avocado on rye to their grandmother’s unscathed traditiona...
Enhance Your Online Presence by Sharing Your Customer Rating, Instantly
18 September 2017 by House Writer
A Picture speaks 1000 words. And what better picture to share than the moment the keys are exchanged for a shiny new car!? Now you can snapshot your handover, get a star review instantly and share ...
How to Reply to Reviews
14 July 2017 by House Writer
Companies can fail or succeed based on customers satisfaction and online reviews have a huge impact on your business. Not only can reviews from your customers provide valuable feedback for your bus...
A Clear View of Your Business
11 July 2017 by House Writer
Part of the problem with measuring your customer services process and customer satisfaction is that the areas that lead to dissatisfied customers are often subtle and difficult for staff to pinpoint. ...
Embracing the Digital Revolution
24 May 2017 by House Writer
The digital age has changed the way consumers and providers can share what used to be known as word-of-mouth information. At the end of 2016, the rate of communication by consumers across digital chan...
Managing Your Online Reputation
08 November 2011 by Neil Addley
The rapid growth of review sites and social media in recent years has had a major effect on the reputations of many businesses. These sites give your business more exposure than ever before, they allo...
