Resources
Free Information and Guides
Find out the latest news, information, and updates here.
Read our handy and informative blogs for “top tips” on how to maximise your customer service skills, anticipate customer behaviours, manage your reviews, use our JudgeService Portal and much more! To keep informed why not sign up to our free blog right now.
As well as a review and insight company, JudgeService is also a market research company. We use our data to spot trends and patterns in customer behaviour to be able to tell you exactly how to improve your customer satisfaction scores.
We often release our findings to trade press and the media, find our latest press releases and media packs below.
You can also find downloadable infographics, useful videos, case studies and other helpful resources from your favourite reviews and insight experts.
Betty's vs Café Rouge - The Promoter Score
11 May 2021 by Neil Addley
JudgeService have established a clear link between customer satisfaction and the speed of stock turn in used vehicle sales. I’ve been asked on many occasions to explain what the Promoter Score is. ...
Your Local SEO Guide for 2021
07 May 2021 by House Writer
“Optimize, optimize, optimize”. You might be tired of hearing those words if you own a business or look after the digital side of a company. However, if you’ve found this article then it’s probably...
Does a Pushy Salesperson Make More Sales?
29 April 2021 by House Writer
“Sell, sell, sell” is the stereotypical persona of a car salesperson. The wheeler-dealer who will do anything to shift cars off the forecourt. But what if we told you that this is the way of the pa...
Why Do I Need Independent Reviews?
23 April 2021 by House Writer
You might know JudgeService as a third-party review platform, and you’re absolutely right, but we’re also so much more! JudgeService does specialise in verified and genuine customer reviews. Unlike...
10 Traits for a Great Work Ethic
22 April 2021 by Neil Addley
I am a great believer in working hard to achieve your goals. That said, I also agree with Shawn Achor’s view: “We have a confusing relationship with work and success” from his book The Happiness Ad...
How to Recover Your Business in 2021
14 April 2021 by House Writer
With car-buyers excited to be able to enter showrooms again, you can make the most out of the sales team by delivering the best customer service possible. No more broken phone lines and dodgy inter...
What is "the Primary Mover Advantage"?
12 April 2021 by Neil Addley
Primary and secondary mover advantages in the automotive industry In the light of recent stock market valuations and reports of companies striving to go public with their valuations, most recently Del...
Why do I Need a Deadline for My Project?
08 April 2021 by Neil Addley
If you don’t qualify a deadline for your tasks, in my opinion, they will never get done, because other tasks will always find a way to prioritise themselves. There is a great quote from Star Wars w...
Are You Ready to Make the Most of Quarter 2?
06 April 2021 by Neil Addley
How can your dealership make the most of Q2? As we say goodbye to March and the last-minute rush for the plate change, it is time to look forward to Quarter 2 and see how we will make the most of the ...
Do You Have Imposter Syndrome?
01 April 2021 by Neil Addley
I was lucky enough to participate in the “Goldman Sachs 10,000 Small Businesses” course a few years ago, and Jonathon Lawson who was the lead speaker said, "put your hands up if you think you're a fra...
