Resources
Free Information and Guides
Find out the latest news, information, and updates here.
Read our handy and informative blogs for “top tips” on how to maximise your customer service skills, anticipate customer behaviours, manage your reviews, use our JudgeService Portal and much more! To keep informed why not sign up to our free blog right now.
As well as a review and insight company, JudgeService is also a market research company. We use our data to spot trends and patterns in customer behaviour to be able to tell you exactly how to improve your customer satisfaction scores.
We often release our findings to trade press and the media, find our latest press releases and media packs below.
You can also find downloadable infographics, useful videos, case studies and other helpful resources from your favourite reviews and insight experts.
What makes customers love you?
08 July 2021 by House Writer
So, what are the “Top 3 smile drivers” for used car customer satisfaction? In “normal” pre-covid circumstances, the number 1 thing that made customers happy was the attitude of the salesperson. Follow...
Meet our interns
30 June 2021 by House Writer
JudgeService have welcomed three students from York University to partake on a 12-week internship during the summer. Dominic, James and Hannah have joined our team to help us set up some new proje...
Dealers Risk Losing Out on Referrals from Online Sales
22 June 2021 by Curtis Hutchinson
JudgeService’s new research shows dealers can boost their promoter score by building long-lasting relationships with customers. 22 June 2021 - Dealers risk losing out on referrals from new customer...
Hunters, farmers and fishers
17 June 2021 by Neil Addley
What makes the best type of salesperson? Many people are aware that when it comes to acquiring new customers there tends to be a blurring in the lines between sales and marketing. You may have h...
Where do reviews fit into the buying cycle?
11 June 2021 by House Writer
Awareness, consideration and conversion. All stages where reviews can make a huge difference in the customer journey. Increasing the propriety at which your customers convert is one of the most crucia...
The Return of the Office
02 June 2021 by Neil Addley
The office is dead. Long live the office. Even in the big-money world of banking, it seems like there is confusion as to whether we should be reopening our offices completely or remain working from...
Top 10 Press Release - May 21st 2021
21 May 2021 by Curtis Hutchinson
JudgeService identifies high and low points of the car buying experience, with some dealers missing easy wins. Car buyers rate the positive attitude of salespeople as the most valued part of vehicl...
10 Ways to Sell More Cars in 2021
21 May 2021 by House Writer
What makes buying a car a positive experience? The people have spoken. Our latest survey of over 30,000 car buyers has revealed the top 10 highlights of their vehicle purchase experience. Our focus i...
The Truth About Cars and People
18 May 2021 by Neil Addley
Over the last 18-months, due to government restrictions in the UK, we haven’t been allowed to go out as much as we normally would. Whilst in the short term many of us who are not essential workers ...
What's Hot in Dealer Marketing Right Now?
14 May 2021 by Neil Addley
Going digital and going electric are the two trends that are at the forefront of the minds of marketeers in the automotive industry right now.
