News
Toyota Tops Used Car Satisfaction Rankings
09 November 2026 by Curtis Hutchinson
Toyota has topped JudgeService’s rankings of franchised dealer networks, based on used car customer reviews.
Post Purchase Follow Ups Boost Car Buyer Satisfaction
16 September 2026 by Curtis Hutchinson
Post-purchase follow-ups deliver one of the biggest boosts to car buyer satisfaction, JudgeService research finds
Jaguar named as top marque for brand loyalty, despite dealers having no new cars to sell
20 August 2026 by Curtis Hutchinson
The JudgeService In-Market Brand Loyalty research identifies the preferences of over 5,000 car buyers who made an initial enquiry with a franchised dealer, ended up purchasing from another one but stu...
Independents Lead Q3 Optimism
23 July 2026 by Curtis Hutchinson
Independent dealers are more confident in how Q3 will perform than franchised retailers. The latest quarterly JudgeService Dealer Barometer conducted last week and polling the views of over 1,000 reta...
Test Drives Hit Post-Covid Peak
13 July 2026 by Curtis Hutchinson
Nearly three-quarters (74%) of car buyers who physically visit dealerships are being offered test drives, the highest post-Covid level recorded by JudgeService.
Dealers Win by Offering Finance
06 July 2026 by Curtis Hutchinson
Car buyers visiting showrooms expect dealers to offer them finance and reward those who do with positive net promote scores (NPS), according to research by JudgeService.
Walk‑Ins Lead the Way in Sales Enquiries
20 May 2026 by Curtis Hutchinson
Walk-ins are back and generate most sales enquiries, finds JudgeService. Most car buying enquiries are back to being generated by walk-in customers visiting dealerships.
Q2 Confidence Strong, but Aftersales Concerns Grow
29 April 2026 by Curtis Hutchinson
Dealers are expressing high levels of optimism about the strength of car sales in Q2, although many believe aftersales could be more challenging, according to JudgeService’s Dealer Confidence Baromete...
Dealer Confidence Strengthens in Q2
24 April 2026 by Curtis Hutchinson
Despite the constant stream of adverse economic, political and global headlines, dealers have higher levels of business and consumer confidence than at the start of the year.
The Hidden Cost of Distance Selling
13 April 2026 by Curtis Hutchinson
Distance used car selling is having a negative impact on aftersales and customer retention, finds JudgeService
