Volkswagen
16 Sites
Reviews
1478
Johnsons Redditch Volkswagen
- based on 547 reviews
Recent Testimonials
Johnsons Redditch Volkswagen were really helpful and I'd recommend them because - they are my local dealer and more compact than some of the larger dealerships.
Mr B,
17th March 2024
I would recommend Johnsons Redditch Volkswagen to friends and family because they offer a friendly, reliable and excellent service and advice.
Miss Michele Lowe,
18th March 2024
Johnsons Stourbridge Volkswagen
- based on 924 reviews
Recent Testimonials
Johnsons Stourbridge Volkswagen were great because they are very attentive to the needs of customers.
Mr Graeme H,
15th March 2024
I had a great experience at Johnsons Stourbridge Volkswagen because they are very trust
Mr M Abdo,
17th March 2024
Johnsons Volkswagen Birmingham
- based on 2,038 reviews
Recent Testimonials
I'd definitely recommend Johnsons Volkswagen Birmingham because from the manager to all staff members including reception staff everyone goes out there way to help to provide you with an excellent service, always trying to accommodate your every need. The past 5years have been amazing and would highly recommend this branch at Lawley Middleway.
Ms Shanaz Begum,
10th March 2024
I'd definitely recommend Johnsons Volkswagen Birmingham to friends and family because the customer service was brilliant
Mr Smith,
11th March 2024
Johnsons Volkswagen Liverpool
- based on 2,122 reviews
Recent Testimonials
My experience at Johnsons Volkswagen Liverpool could have been better because I was in the market for a new car and not one sales member approached me, I walked around the show room twice and not once was I approached, I felt as if I was being looked down on because of my age, I hope this doesn’t happen to another customer because unfortunately I will be looking to go to a different car dealership, hopefully this could be rectified!
Mr Thomas Bray,
10th March 2024
I'd definitely recommend Johnsons Volkswagen Liverpool to friends and family because friendly staff satisfactory service.
Mrs Kneale,
17th March 2024
Johnsons Volkswagen Solihull
- based on 2,858 reviews
Recent Testimonials
I would not recommend Johnsons Volkswagen Solihull because previous experience from service department unfriendly.didnt acknowledge me standing waiting for ages .abrupt when I tried to explain what was wrong with the car .called me to say car ready.when I got to the service depot same experience as before left me stood waiting and never acknowledged they would be with me.then I had to wait 30 mins before I asked where was my car to be told the mechanic had lost my keys.they didn't apologise and left me waiting 15 mins more.this was not the 2st time I experienced this kind of attitude.but can I say kieran service dept was always great ! When he was on the desk.also can I say that my recent visit with the new frontage customer service desk is a 100% improvement and all the staff were great so you have made some good choices and I felt so much better this last visit.sadly I had already gone to volvo to order my new motability vehicle due to my experience and poor service .
Mr Paul Sumnall,
10th March 2024
This was a warranty fix for my car - not a small job - it needed a new steering rack. The work was booked in for the 6th of March and the car was delivered to them on the 13/14th of Feb. The garage confirmed they would get the car into their workshop earlier if they could - which they did and the car was repaired and returned on the 4th of March - ahead of their initial estimate for even getting it into their workshop. I was very satisfied with the speed of resolution and their efforts to get my car back earlier.
Unfortunately their communication was not great - something I think they need to consider in the future. There were commitments to call me to confirm status which did not happen. When I called on a Saturday the level of information on their system was not very informative for the weekend staff - they could only tell me it was awaiting a part with no view of a timeline for returning my vehicle. I can completely appreciate they can only give me the information that is available on their system - which I think is something they need to look at.
The car was in fact just waiting for 4 wheel alignment and they expected to get the car back to me the day that was completed.
Some additional information -
- The car MOT was due on the 12/03/2024 - hence my need to stay in communication with them to decide if I needed them to complete the MOT or to understand if I had - time to take it to my local garage.
- I was offered a curtesy car but was on holiday for the week from the 18th of February so I said we should look at that when I got back and understand the timeline for completion of the work. I did not want to waste their time supplying me a curtesy car if it was only for a couple of days.
- I needed a car for the weekend of the 9th & 10th of March - hence my need to stay in communication with them to understand if I needed to make alternative arrangements for travel for that weekend if they could not get my car back, or to take up their offer of a curtesy car.
In summary, satisfied with their speed of repair, the work on the car but I think their communication approach needs some work. I would not expect to be updated every day but if the timeline was 2-3 weeks long for the work then some more information once or twice a week would be good. I have to initiate contact to get updates most of the time.
Mr H,
13th March 2024
Johnsons Volkswagen Stafford
- based on 1,691 reviews
Recent Testimonials
Johnsons Volkswagen Stafford staff were good because , I am a regular customer, been using them (and predecessor) since 1997 for spares and occasional jobs, since 2014 for regular servicing. I used to do my own servicing and maintenance on my Mk2 and Mk4 Golfs, the spares staff were/are always friendly and helpful, especially finding the occasional difficult part.
Mr Stephen Adams,
18th March 2024
Johnsons Volkswagen Stafford were really helpful and I'd recommend them because they are brilliant
Mrs Lisa Watkins,
18th March 2024