Carbase

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3.7/5 rating
Good
Based on 860 reviews within the last 3 months

About Carbase

Carbase is a family-run business based in Somerset with four used car and van dealerships across the county. As Bristol’s largest used car supermarket, they frequently stock used cars and vans from a huge range of reputable brands such Alfa Romeo, Honda, Nissan, Vauxhall, Volkswagen, BMW, Citroen, Renault, Toyota and many more with styles ranging from small city cars to 4x4s and SUVS. 

Carbase offer low cost car servicing, MOTs, tyres and batteries from their dedicated autocentres and as an RAC Approved Dealer, the technicians carrying out work on your vehicle are all inevitably RAC Approved so customers can rest assured that their car or van is in safe hands. 

Total Active Reviews:

27240

73
Overall
Satisfaction
96
Would
Recommend
27k+
Total
Reviews
0.7/5 rating

Unsatisfactory
- based on 1 review in the last 3 months
1029 total active reviews
96% of customers would recommend to their family and friends

Latest Testimonials

Will definitely not be using Carbase again which is a shame as last time we had a really good experience buying from them. Car was advertised as having Apple Car Play but this wasn’t activated and therefore cannot use - to get activation requires £240 of work from Seat dealer. Attitude was fairly patronising when I identified this issue the day after purchase and salesperson suggested multiple times that I just needed to use a cable to connect phone to car despite my asserting that it needed an activation code. Once we established that I was right an activation code was needed I was advised to get a quote from a Seat dealer for this and they would speak to aftercare team to resolve the issue. I provided the quote the same working day and Carbase then took three weeks to give me any kind of response despite my chasing three times during that period. Eventually replied saying that despite agreeing they had advertised the car as having Apple car play they would not be paying for it. If I was being cynical I would suggest waiting me out to ensure we were out of the 14 day return period. Honestly I think this is false advertising and so I am seeking legal advice on how to proceed with the issue. Car interior wasn’t very clean also. Overall very disappointed by the whole experience and would rather spend my money elsewhere.
Mrs M,
17th October 2023
I'd recommend Carbase Brent Knoll to anyone because they are professional, non 'pushy' yet informative. Particular thanks to Will, for his patience & explaining different aspects throughout our purchase of our Hyundi I 10. Just one thing, I would like to mention is about engaging the clutch when starting the vehicle--- not everyone knows this !!
Mrs Stephanie Fuell,
9th October 2023
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4.5/5 rating

Outstanding
- based on 455 reviews in the last 3 months
12945 total active reviews
96% of customers would recommend to their family and friends

Latest Testimonials

Jamie and Tenadayi made the experience smooth and easy.From the first phone call until the last signature they were trully professionals.All the staff actually is quite pending about anyone who comes in.Thank you all.
Mr Florin Dumbrava Zidaru,
22nd April 2024
My experience at Carbase Bristol was positive because it was pleasant experience no hassle from sales person just left to wander round in your own time to find your vehicle then approach sales person after
Mr Jon Bamford,
22nd April 2024
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2.9/5 rating

Satisfactory
- based on 1 review in the last 3 months
107 total active reviews
93% of customers would recommend to their family and friends

Latest Testimonials

The staff at Carbase Westbury were good because they were friendly and helpful, it was my first time buying a car and they answered all of my questions and were very patient with me
Miss Hannah Seirlis,
23rd July 2022
Carbase Westbury were fantastic because they gave me a good service
Mrs Danai Kanyimo,
19th July 2022
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4.6/5 rating

Outstanding
- based on 195 reviews in the last 3 months
6416 total active reviews
97% of customers would recommend to their family and friends

Latest Testimonials

I'd recommend Carbase Lympsham to anyone because very helpful
Mr Paul Wyatt,
22nd April 2024
My experience at Carbase Lympsham was positive because the salesperson was approachable and attentive and answered all our queries competently. Would certain consider purchasing another vehicle from them in the future.
Mrs Pamela Farrant,
22nd April 2024
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4.7/5 rating

Outstanding
- based on 135 reviews in the last 3 months
5165 total active reviews
99% of customers would recommend to their family and friends

Latest Testimonials

I'd recommend Carbase Weston Super Mare because they were transparent with the paperwork and finance explanation. The staff was very polite and helpful with the process of handing the vehicle.
Mr V,
22nd April 2024
I'd endorse Carbase Weston Super Mare because the service I received was very good and professional
Mrs Rebecca Bonney,
22nd April 2024
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4.6/5 rating

Outstanding
- based on 73 reviews in the last 3 months
1578 total active reviews
95% of customers would recommend to their family and friends

Latest Testimonials

I'd endorse Vanbase Bristol because communication and all process overall was easy and simple. Staff at collection day was so friendly and helpful at all time.
Mr MacIonis,
23rd April 2024
I'd recommend Vanbase Bristol because they were very approachable and friendly made you feel welcome and at ease.The paperwork didn’t take too long to complete and you were taken through it step by step. you were not hurried and encouraged to test drive.It was a pain free experience and would happily recommend.
Mrs S,
19th April 2024
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