Carbase

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3.6/5 rating
Good
Based on 820 reviews within the last 3 months

About Carbase

Carbase is a family-run business based in Somerset with four used car and van dealerships across the county. As Bristol’s largest used car supermarket, they frequently stock used cars and vans from a huge range of reputable brands such Alfa Romeo, Honda, Nissan, Vauxhall, Volkswagen, BMW, Citroen, Renault, Toyota and many more with styles ranging from small city cars to 4x4s and SUVS. 

Carbase offer low cost car servicing, MOTs, tyres and batteries from their dedicated autocentres and as an RAC Approved Dealer, the technicians carrying out work on your vehicle are all inevitably RAC Approved so customers can rest assured that their car or van is in safe hands. 

Total Active Reviews:

26998

73
Overall
Satisfaction
96
Would
Recommend
26k+
Total
Reviews
0.7/5 rating

Unsatisfactory
- based on 1 review in the last 3 months
1029 total active reviews
96% of customers would recommend to their family and friends

Latest Testimonials

Will definitely not be using Carbase again which is a shame as last time we had a really good experience buying from them. Car was advertised as having Apple Car Play but this wasn’t activated and therefore cannot use - to get activation requires £240 of work from Seat dealer. Attitude was fairly patronising when I identified this issue the day after purchase and salesperson suggested multiple times that I just needed to use a cable to connect phone to car despite my asserting that it needed an activation code. Once we established that I was right an activation code was needed I was advised to get a quote from a Seat dealer for this and they would speak to aftercare team to resolve the issue. I provided the quote the same working day and Carbase then took three weeks to give me any kind of response despite my chasing three times during that period. Eventually replied saying that despite agreeing they had advertised the car as having Apple car play they would not be paying for it. If I was being cynical I would suggest waiting me out to ensure we were out of the 14 day return period. Honestly I think this is false advertising and so I am seeking legal advice on how to proceed with the issue. Car interior wasn’t very clean also. Overall very disappointed by the whole experience and would rather spend my money elsewhere.
Mrs M,
17th October 2023
I'd recommend Carbase Brent Knoll to anyone because they are professional, non 'pushy' yet informative. Particular thanks to Will, for his patience & explaining different aspects throughout our purchase of our Hyundi I 10. Just one thing, I would like to mention is about engaging the clutch when starting the vehicle--- not everyone knows this !!
Mrs Stephanie Fuell,
9th October 2023
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4.5/5 rating

Outstanding
- based on 434 reviews in the last 3 months
12820 total active reviews
96% of customers would recommend to their family and friends

Latest Testimonials

I'd recommend Carbase Bristol because the quality of the car I chose was very good on the whole
Mr P,
26th March 2024
I'd recommend Carbase Bristol to anyone because they are all very friendly and helpful. The best customer service.
Mrs Amanda Dench,
26th March 2024
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2.9/5 rating

Satisfactory
- based on 1 review in the last 3 months
107 total active reviews
93% of customers would recommend to their family and friends

Latest Testimonials

The staff at Carbase Westbury were good because they were friendly and helpful, it was my first time buying a car and they answered all of my questions and were very patient with me
Miss Hannah Seirlis,
23rd July 2022
Carbase Westbury were fantastic because they gave me a good service
Mrs Danai Kanyimo,
19th July 2022
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4.6/5 rating

Outstanding
- based on 181 reviews in the last 3 months
6354 total active reviews
98% of customers would recommend to their family and friends

Latest Testimonials

My experience at Carbase Lympsham was memorable because it was a straightforward process and they were very nice and professional
Mr Derek Townley,
25th March 2024
Carbase Lympsham were great because we didn’t have an appointment and they fitted us in so we didn’t have to return, they were extremely helpful and I’m very satisfied.
Ms Tina Pengelly,
26th March 2024
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4.6/5 rating

Outstanding
- based on 134 reviews in the last 3 months
5129 total active reviews
98% of customers would recommend to their family and friends

Latest Testimonials

I'd definitely recommend Carbase Weston Super Mare because the cars are great and the service was excellent.
Mr Daniel Saward,
19th March 2024
I had a great experience at Carbase Weston Super Mare because their customer service is brilliant. Salesman James was very nice and explained everything, answered all my questions. It was my second purchase from the dealership and I’m very satisfied
Miss Eszter C,
25th March 2024
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4.6/5 rating

Outstanding
- based on 69 reviews in the last 3 months
1559 total active reviews
96% of customers would recommend to their family and friends

Latest Testimonials

I had a great experience at Vanbase Bristol because they were offering good quality vehicles with a reservation option and staff that were willing to go the extra mile on service.
Mr Paul H,
19th March 2024
I'd suggest Vanbase Bristol to a friend because Very well spoken staff will highly recommend using van base Bristol..thank you Ben & matt very much
Mr Matthew Pearson,
23rd March 2024
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