Stoneacre Goole

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0.7/5 rating
Unsatisfactory
Based on 1 reviews within the last 3 months

About Stoneacre Goole

14
Overall
Satisfaction
93
Would
Recommend
121
Total
Reviews
Total Active Reviews:
121
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My experience at Stoneacre Goole

My experience at Stoneacre Goole could have been better because we have said we wouldn't recommend to a friend so we could write this we couldn't complain about the car or the Salesman Hamish at the time of sale we was completely satisfied with the handover but we had a towbar on our other car which in the deal we said we wanted either a new towbar fitting or the one taken off our car so that was the deal! We took the new car in couple days later we was given a curtesy car which was good we was told it would be done in the day but it wasn't they was having trouble with the electrics and had to order a new wiring loom so it would be ready next day I went to the garage at this time as I thought it was ready they explained this to me I did panic at the time as they had took the backbumper off at the time I thought I hope that doesn't get scratched! Day two we went to collect our car which was 6pm we was handed this over again by Hamish the Salesman who was very nice and apologetic about the time it had taken! We then had a good look round the car which baring in mind is brand new had some scratches on the back end in various places we then called Hamish back which he apologised and said he would sort it and get it valated and machine polished out so we agreed to this he said wait while it gets dirty and ring me and I will arrange this for you! So couple days later I rang because I wanted it sorting they said they would give us a curtasy car my wife was taking it in as she had a appointment that day in Goole she went to the car to find it would not start at all it had no life in it at all! Rang the garage spoke to Hamish who was very nice I explained I had an appointment at 9am so he said he would come straight away with jump leads and give me curtasy car which was really helpful couldn't fault Hamish at all! The car went in to find the battery was no good and needed a new one as this was caused by putting the towbar on! So this was replaced the car was then meant to be valated which when we got there it had but my wife checked to find the scratches still there Hamish brought out some t cut to try and remove them but it didn't work so yet again he said he would sort something with his manager and get it sorted so he rang next day to say bring it in Friday and we will get it machine polished as it had only been done with t cut ! So we did this we was given curtesy car my wife went to collect it as I had been in hospital and wasn't able to go! She checked the car which she thought would be clean all over but could see the parts what had been polished but there was still some on the black bumper which hadn't been done so she said could she see the manager has she was quiet fed up at this time he wasn't that pleasant but did say he would get the machine polisher to do it he came to see and said he hadn't seen that I was told I must have a keen eye I said well after all it is a new car and we didn't do it it was done here! So he took it round and did it! So all this is why we wasn't completely satisfied with our experience at Stoneacre Goole!

Mr Graham Sharp
10/06/18
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My experience at Stoneacre Goole

My experience at Stoneacre Goole was memorable because I found the car I was looking for and was offered a good deal.

Mrs Sarah Hilton
30/05/18
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My experience at Stoneacre Goole

I had a great experience at Stoneacre Goole because Joe who dealt with us was very helpful and we did not feel under any pressure to buy the car of any extras

Mr Paul Croft
18/04/18
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Mr Anthony Bassey
14/04/18
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Mrs Mary Leyssens
14/04/18
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My experience at Stoneacre Goole

The experience at Stoneacre Goole was great because they made me feel welcome and really helped in every way they could.

Mrs Sharon Tucker
10/03/18
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Reviewed on JudgeService

Contact

01405765100

Location

Rawcliffe Rd, Goole, DN14 6UA, UK