Lookers Darlington Volkswagen
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About Lookers Darlington Volkswagen
Lookers Darlington Volkswagen is located on West Auckland Road to the north east of Darlington town centre and is easily accessible for motorists across County Durham as it is not far from junction 58 of the A1(M) motorway. They sell new Volkswagen models including the Up, Polo, Golf, T-Roc, Tiguan, Passat, Scirocco, Touran, Touareg and Sharan and they also stock a number of quality used Volkswagen models. Lookers Darlington Volkswagen are proud supporters of the Motability scheme and offer the option to choose a Volkswagen model through this. Part of the Lookers Group, (founded in 1908, and now one of the top 3 motor dealer groups in the UK with 150 dealerships across the UK representing 32 vehicle manufacturers as Lookers in England and Wales, Taggarts in Scotland and Charles Hurst in Ireland) Lookers Darlington Volkswagen also offers a range of Aftersales services including servicing, MOTs, repairs and parts.
My experience at Lookers Darlington Volkswagen was positive because salesman Graham was very good. Clearly explained everything to me.Credit to the company. Went out of his way to contact me when the car was ready.
I would not recommend Lookers Darlington Volkswagen because when I picked the car up I was informed of a problem setting the radio/satnav, which is was unaware of when I purchased the car. I was given the option of taking the car and getting it fixed or leaving it. As I had already paid and had faith in lookers to rectifying the problem speedily, I took the car. Big mistake! I didn't hear from lookers so I contacted them, twice. Eventually was rung by them to say they needed the car for 2days, I agreed and they came and collected the car. I had refused an offer of a courtesy car as I thought it was only 2 days to wait! On the second day i was concerned when the car hadn't arrived at 5.30pm. My husband decided to ring them and was told it wasn't ready as they can't get a code from Germany-after 10 days? I'm now left with no car and no after sales service at all, it's appalling!
I was happy with the service at Lookers Darlington Volkswagen because we we did not feel pressured and the salesperson was very professional but approachable.
Customer service was very good. Felt like I was taken care of very well and confident I got a good deal on my part exchange.
