Arthurs of Oswestry

Arthurs of Oswestry

Great customer service and sales people. Found a car perfecr for me and have been offered £50 for my next service due to.my patience (preauming this is on file as i havent received a paper copy). Completly shocked to discover a squeaking sound as driving, had to go back after a week to find out i needed new brake pads!! Mechanical fault, somethinf i feel should have been checked before handover. I was told "it could happen at any time" which i feel is an excuse. Spent 3 hours travelling and waiting in Oswestry, had to waste time keeping myself busy whilst i wait for a phone call. Happy with the new brake pads but feel this should have been sorted before me picking my new car. Very very unhappy and feel expenses should be paid back for my day + gesture of good will. My parents, who always buy from Arthurs, are not very impressed with this level.of service and considering going elsewhere.

, 19/11/17

I had a great experience at Arthurs of Oswestry because Sam Goddard, the sales rep I dealt with was very knowledgeable about all cars in stock and about all services Arthurs had to offer including finances available. He had excellent customer service and I would definitely use Arthurs of Oswestry again because of Sam's exceptional service. He is still willing to help me with any queries I have, even after sale. I have received a lot of after sale customer service from the company as a whole.

, 17/11/17

The experience at Arthurs of Oswestry was great because they are polite, friendly and knowledgable

, 16/11/17

Arthurs of Oswestry were fantastic because the staff were all very friendly and accommodating. Sam even saw me on his day off to complete the finance agreement. My son thought they were great as they let him share their biscuits.

, 16/11/17

The experience at Arthurs of Oswestry was great because the sales person had time to listen and understand my needs, they also ensured they stayed within my budget, I felt listened to and understood and not pushed into makin a decision.

, 16/11/17

I'd definitely recommend Arthurs of Oswestry because every little things I pointed out were put right before the car was handed out to me, which I was very satisfied with the deal.

, 26/10/17
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