At some point in our careers we have probably all committed the sin of only dealing with the loudest customer or assumed that because no one is screaming, nothing is wrong.
Judge Service aims to solve this problem by providing ongoing, up to date customer feedback. This helps turn unhappy customers into advocates and turn happy customer feedback into referrals.
In the old days an unhappy customer might tell half a dozen of his closer friends about his grievance. Starting with the internet, evolving on to blogs, and then finally social media, it has become increasingly easy for people to share their criticisms with everyone they know and then some. But don’t despair, this isn’t a bad thing, it is a huge opportunity for businesses that take customer satisfaction seriously to reap huge dividends by riding on the capital of customer satisfaction down the road to referral.
According to recent research (source Zoomerang) 82% of customers would definitely recommend a friend or family to buy from a car dealer if they felt they had received good service, and 73% said they would be more likely to recommend a friend if the dealer asked and indeed incentivised them.
At Judge Service we spend a lot of time analysing how to generate the best response and researching the latest customer trend and opinion to ensure that your business gets the biggest bang for its buck out of using Judge Service.